What happens if…? Subscription and cancellation
How to cancel your Fiuit subscription with one click, how long you keep your plan, how to undo it and what happens to your data.
Updated:
What happens when you want to stop using Fiuit, and where you see it.
How do I cancel my subscription?
Only the project Owner can do it, from Settings → Subscription: tap Cancel subscription and confirm. No calls, forms or required reason, and cancelling is never blocked. A Manager sees the screen and who can use it, but not the button.
How long do I keep my plan after cancelling?
Your plan is not renewed and you are not charged again: you keep using it until the end of the period you already paid. If the date is known, the screen shows it; your data and your project stay the same until then.
Can I change my mind?
Yes. While the project is not closed, tap Undo cancellation on the same screen and your plan renews again as before. Once the project is closed, write to hola@fiuit.com.
What does «We are confirming the cancellation» mean?
Your cancellation is already recorded; billing only needs to confirm it stopped renewing. You don't need to do anything: it completes on its own and the message goes away.
What happens to my data if I cancel?
Cancelling deletes nothing. You can download your receipts from Money → Receipts (Export CSV) and your products from My business → Catalog (Export CSV). To request a full copy or the deletion of your data, write to hola@fiuit.com: we reply within 30 days. Payment and financial records are kept for 5 years for tax and accounting obligations. Details are in the privacy policy.
Who sees that I cancelled the subscription?
The Fiuit team, so your plan is not renewed. Your project records who cancelled or undid it and when.