What happens if…? Bookings and deposits

This page gathers the most common questions about how a booking behaves. Each answer says what happens, why and where you see it.

What happens if the customer takes a while to confirm?

The slot is held for 10 minutes (15 if the service asks for a deposit) and then released on its own. This lets another customer take it, so abandoned conversations never block a slot. You see it in Work, where an expired hold stops occupying the calendar.

What happens if the slot was taken while they were deciding?

The system does not confirm the booking and suggests alternative times. This is the zero double-booking guarantee: nobody can end up with a slot that already has an owner. The bot and the web chat offer the customer the other options.

What happens if two customers book at the same time?

The first one wins and the second receives alternatives. If a booking uses several resources and one is busy, none is booked: the booking is written whole or not at all.

What happens if the service asks for a deposit?

On confirmation the booking is left waiting for the deposit and the slot stays blocked. When the payment provider confirms the charge, the booking becomes confirmed. Meanwhile you see it in the calendar with the waiting status. See Bookings and holds.

What happens if I reschedule a booking?

A new booking is created and the previous one is cancelled, linked together. Pending reminders move to the new time on their own, so the customer gets no notices about the old time.

What happens if I cancel a booking?

The slot is released immediately and pending reminders are cancelled. The customer can receive a cancellation notice if you have it on in Settings → Customer notices.

What happens if a customer doesn't show up?

Nothing automatic. The system may suggest the no-show, but a team member marks it, so a no-show is never recorded by mistake.

What if they pay late after the slot was released?

The money stays separate as to refund on the task, customer account and Finance; it does not offset other debts. The team gets one notice per payment. The owner or manager can refund through Mercado Pago or confirm Use for another debt. There is no automatic reopening or refund.

What if there is an open Mercado Pago claim?

It stays marked Open claim: wait for the outcome before refunding and it cannot be used for another debt. If the business wins it returns to to-refund status; if the customer is refunded there is no outstanding amount.

When does the link expire, and what if the notice arrives later?

It expires 15 minutes before the booking; for short periods the margin is half the available time and at least five minutes. A link with less than five useful minutes is not created; collection stays manual. Verified timely approval can still cover a pending booking after link expiry; a closed booking stays under review. The receipt retains both deadlines.

Where do customers pay, and does returning from Mercado Pago confirm?

Electronic deposits support Brazilian reais and Argentine pesos through hosted Checkout Pro; Pix is paid inside Mercado Pago without requesting CPF or card details in Fiuit. Brazil and Argentina connect by authorization; other supported countries use a token and Paraguay has no Mercado Pago. Returning opens the existing private portal or a neutral page; it never confirms payment. Fiuit does not set a separate Pix expiry inside that checkout.

What about a partial payment or uncertain link?

Timely partial payment reduces the deposit and may create a difference link without extending the original deadline or going beyond two hours before the appointment. Applied coverage retains the slot under review. Uncertain link creation requires seven days of successful empty searches before release at the next check, up to a day later. Errors or lost access reset that evidence. The owner or manager can confirm Release the slot on the task: money is preserved and not refunded.

Do retained deposits earn commission, and who gets credit for the work?

Deposits retained after a no-show, cancellation or failure are business income without commission or unattributed receipts. Other commissions use collected money and belong to whoever had the task assigned at completion; while open, whoever has it today. Multiple workers share equally. Tips are separate. In Finance → Commissions, reports are calculated on demand without a daily close; each task counts once and staff see only their own.

A deposit never applied to its task does not cover that task’s balance or generate commission, including after a refund or transfer to free credit. Expired tasks also earn no commission.

What happens to commission when a payment is refunded?

The reversal subtracts from the same person using the original payment rule, even if it ended or changed. A partial electronic refund without refund details is not yet deducted until the full refund; that case remains pending. See Finance → Commissions.

How are amounts displayed?

Each project uses its currency’s local symbol in every language with its usual decimals: reais use R$, guaraníes use ₲ and dollars use US$. Currency codes remain where currencies are compared. Only presentation changes, not amounts.