Improvement
Orders and appointments are easier to correct
Customers can correct an order destination and keep choosing times without repeating their address. Options remain available when AI is paused.
What you gain
- Less repetition: the chosen address stays in place when looking for another time.
- Simple corrections: customers can write the new destination before accepting the order.
- More continuity: appointments continue through options when AI is unavailable because of its limit or a pause.
- Clear choices: customers can choose «A and B»; if audio cannot be heard, the bot explains and reminds them what is missing.