Improvement
Your customers can ask questions while completing a stage
If your customer asks something else while the bot is asking for a stage's details, the bot answers and keeps the conversation going.
What you get
- Questions without interruptions: your customer asks about hours or payment methods and the bot answers, even with details still pending.
- No unnecessary handoffs: if your customer doesn't want to complete the stage in the chat, the bot doesn't insist or pass the conversation to your team.
- Notes saved right: “ring the bell twice” or “if nobody answers, leave it with the doorman” are saved as written.