Improvement
A bot that understands your customers better
If your customer changes their mind before confirming, asks for another service or wants to talk to someone on your team, the bot gets it the first time and never holds extra times.
What you get
- No extra times held: if the customer changes their mind before confirming, the previous time is free for others.
- Exactly what they asked for: if they ask for another service, the summary switches service and says so.
- A person always at hand: the bot recognises more ways to ask for someone on your team.
- Clearer messages: one question per message.