Improvement
The bot notes when your customer wants the order
If they ask for «tomorrow afternoon», it is noted on the order, the bot confirms it in those words and the address is the one agreed in the chat.
What you get
- No order without a window: «tomorrow afternoon» is noted on the order and the team sees it.
- The agreed address: if the bot offers a known address and the customer says yes, the order goes there.
- Clear confirmations: what was ordered, when, where and the code, in the customer's language.
- Answers instead of repeats: if the customer asks whether it was scheduled, the bot says what it noted.