Improvement
Your customers pick the address with one tap
If they have several saved addresses, the bot offers them as buttons; and if they reply quoting a message that names an address («send it to this one»), the order goes there.
What you get
- Less typing: the customer taps their address instead of writing it.
- Replying with a quote works: «send it to this one», replying to the message that names the address, picks it.
- On every channel: buttons on Telegram, your website chat and Instagram; buttons or a list on WhatsApp.