New
Your customers know who is replying
When someone on your team replies, the customer sees their name on the first line. Bot messages and automatic notices still go out unsigned.
What you get
- Trust from the first line: the customer knows who they are talking to, even though the channel doesn't let you change the sender.
- You decide: show only the name, add the business name, or turn it off.
- No signatures on automatic messages: the bot, reminders and notices go out as usual.