Improvement
Your bot understands orders the way customers write them
“2 of the 20”, “a couple of sodas” or several products in one message: the bot builds the order without asking for the exact name.
What you get
- Fewer back-and-forths: “2 of the 20”, “2 jug 20 l” or a small typo is enough to take the order.
- Several products at once: “send 2 of the 20, one of the 12 and 5 sodas” is built in one step.
- Short questions when in doubt: only about the unclear product, with numbered options or buttons.
- No loops: if it still does not understand with the numbered options, the conversation goes to someone on your team.