New
Reconfirmation with team alerts
Ask for an explicit reply and alert the team when it remains pending.
Explicit reply
- A sent request can ask for reconfirmation in the customer’s language. If unanswered, a rule addressed to the team alerts the configured recipient before the start.
- Configuration uses the API. Existing reminders stay unchanged. Yes or no must include the reference shown in the request. Silence and no keep the time; contact the team to cancel or reschedule.
- Retries preserve the original reference and time after a crash. Valid replies are kept without inventing delivery evidence; the entire notice follows the recipient language. The request is not an action effect.
- If a failure leaves the request awaiting recovery, the alert waits and rechecks delivery and reply before the start; processing it first does not discard it.