Improvement
Clear pause times and the customer's language
The Inbox shows long pauses with a clear date, and the bot keeps the customer's language between messages.
What changes
- The bot return time shows hours or a local date for long pauses. When the deadline expires, the Inbox checks the status and avoids confusing countdowns.
- The language saved in the customer profile takes priority. If none is saved, the bot can recognize clear messages in English, Portuguese or Spanish and keep that language in the conversation. Short replies such as “yes”, numbers or addresses keep the proposal's language.