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Your bot learns from what customers ask

When several customers ask the same thing and your bot didn't know, it tells you with an answer ready to approve.

Customer questions to answer — Customer care → BotCustomer questions to answer — Customer care → Bot

Your bot learns from what customers ask

  • What they ask most, in plain sight: when two customers ask the same question, even worded differently or in another language, we show it to you.
  • With the answer almost ready: we draft it from what your business already knows or what your team replied. If there is nothing to base it on, we ask you without making anything up.
  • You decide: nothing is published without your approval, and what you dismiss won't show up again.
Customer questions to answer — Customer care → Bot (on mobile)Customer questions to answer — Customer care → Bot (on mobile)