Improvement
Your customer's full name in the conversation
In Inbox each conversation header is cleared up: the name reads in full and the customer's tasks wait collapsed until you open them.
What you get
- Your customer's full name: the conversation header stops cutting it and shows who you're talking to at a glance.
- Less clutter on top: the conversation's shortcuts gather in one menu, so messages get more room on a phone.
- Tasks when you look for them: that conversation's tasks wait collapsed in one line and open with a tap.