New
The customer's voice note is kept on their task
When your customer describes the problem with a voice note, the audio and what they said stay on the task, next to the photos, so your team can listen whenever needed.
What you get
- The original account, with no detail lost: you hear how your customer told it, not just the text.
- Next to the photos: the audio and its transcript stay on the task, with the rest of the evidence.
- Only when you ask: if a stage doesn't need it, nothing is kept.
- Built for privacy: the audio is deleted with the task and when the customer is deleted.