Improvement
Your bot no longer repeats the same question
If a customer answers something that doesn't settle which product they want, your assistant asks again in other words, naming the difference, and if it still can't tell, it hands over to your team.
What you get
- No repeated messages: your customer doesn't see the same text over and over.
- The difference, said clearly: the bot names what sets each option apart.
- Your team steps in on time: if they still can't sort it out, the conversation goes to a person.