Improvement
Your bot replies in your customer's language and doesn't offer what you don't sell
Your assistant writes to each customer in their language even when its style uses expressions from another, lets them cancel a booking in the middle of making another, and says so when they ask for something that isn't in your catalog.
What you get
- Each customer in their language: your bot keeps its tone and the language stays your customer's.
- Cancelling without detours: even in the middle of a booking, the customer cancels the one they already have.
- Nothing made up: if they ask for something you don't sell, the bot says so and shows your catalog.