Improvement
Your bot understands whether an order is for delivery or pickup
When a customer says they want it delivered or that they'll pick it up, your assistant goes ahead that way without asking again.
What you get
- Fewer questions: if your customer already said how they want it, the bot doesn't ask again.
- A clear way out: if your customer changes their mind, they can cancel the order at any time.
- No repeated messages: the bot doesn't send the same question over and over.