Improvement
Your customers know what happens to their deposit before cancelling
When a customer cancels a booking with a deposit by chat, your assistant tells them before they confirm whether the deposit is refunded or kept, with the amount, following your service's cancellation policy.
What you get
- No surprises: your customers know before confirming whether they get their deposit back, and how much.
- Fewer complaints: what the bot says is exactly what Fiuit then does with the deposit.
- Clear answers: «if I cancel, do I get my deposit back?» gets a precise answer for each booking.