[{"data":1,"prerenderedAt":86},["ShallowReactive",2],{"update-updates_en-2026-11-05-faq-automatico":3},{"id":4,"title":5,"body":6,"date":42,"description":43,"extension":44,"media":45,"meta":64,"navigation":65,"panel_path":66,"panel_roles":67,"panel_steps":70,"panel_summary":74,"panel_title":75,"panel_where":76,"partners":77,"path":78,"rawbody":79,"release":80,"seo":81,"stem":82,"tags":83,"__hash__":85},"updates_en\u002Fnovedades\u002F2026-11-05-faq-automatico.md","Your bot learns from what customers ask",{"type":7,"value":8,"toc":36},"minimark",[9,13],[10,11,5],"h2",{"id":12},"your-bot-learns-from-what-customers-ask",[14,15,16,24,30],"ul",{},[17,18,19,23],"li",{},[20,21,22],"strong",{},"What they ask most, in plain sight:"," when two customers ask the same question, even worded differently or in another language, we show it to you.",[17,25,26,29],{},[20,27,28],{},"With the answer almost ready:"," we draft it from what your business already knows or what your team replied. If there is nothing to base it on, we ask you without making anything up.",[17,31,32,35],{},[20,33,34],{},"You decide:"," nothing is published without your approval, and what you dismiss won't show up again.",{"title":37,"searchDepth":38,"depth":39,"links":40},"",2,3,[41],{"id":12,"depth":38,"text":5},"2026-11-05","When several customers ask the same thing and your bot didn't know, it tells you with an answer ready to approve.","md",[46,53,56,62],{"src":47,"alt":48,"theme":49,"viewport":50,"width":51,"height":52},"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-desktop-light-en.webp","Customer questions to answer — Customer care → Bot","light","desktop",1440,900,{"src":54,"alt":48,"theme":55,"viewport":50,"width":51,"height":52},"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-desktop-dark-en.webp","dark",{"src":57,"alt":58,"theme":49,"viewport":59,"width":60,"height":61},"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-mobile-light-en.webp","Customer questions to answer — Customer care → Bot (on mobile)","mobile",390,844,{"src":63,"alt":58,"theme":55,"viewport":59,"width":60,"height":61},"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-mobile-dark-en.webp",{},true,"\u002Fattention\u002Fbot",[68,69],"owner","manager",[71,72,73],"Open Customer care → Bot.","In «Your customers asked this», check the question and the proposed answer.","Tap Approve (or edit it first) and the bot answers it from the next conversation; if it doesn't apply, tap Dismiss.","If two or more customers ask the same thing and the bot didn't have the answer, you see how many asked and a proposed answer. Approve, edit or dismiss it; you can also do it with Wagy.","Customer questions to answer","Customer care → Bot",false,"\u002Fnovedades\u002F2026-11-05-faq-automatico","---\ndate: \"2026-11-05\"\ntitle: \"Your bot learns from what customers ask\"\ndescription: \"When several customers ask the same thing and your bot didn't know, it tells you with an answer ready to approve.\"\ntags: [new]\npanel_title: \"Customer questions to answer\"\npanel_summary: \"If two or more customers ask the same thing and the bot didn't have the answer, you see how many asked and a proposed answer. Approve, edit or dismiss it; you can also do it with Wagy.\"\npanel_where: \"Customer care → Bot\"\npanel_path: \"\u002Fattention\u002Fbot\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Customer care → Bot.\"\n  - \"In «Your customers asked this», check the question and the proposed answer.\"\n  - \"Tap Approve (or edit it first) and the bot answers it from the next conversation; if it doesn't apply, tap Dismiss.\"\nmedia:\n  - src: \"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-desktop-light-en.webp\"\n    alt: \"Customer questions to answer — Customer care → Bot\"\n    theme: light\n    viewport: desktop\n    width: 1440\n    height: 900\n  - src: \"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-desktop-dark-en.webp\"\n    alt: \"Customer questions to answer — Customer care → Bot\"\n    theme: dark\n    viewport: desktop\n    width: 1440\n    height: 900\n  - src: \"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-mobile-light-en.webp\"\n    alt: \"Customer questions to answer — Customer care → Bot (on mobile)\"\n    theme: light\n    viewport: mobile\n    width: 390\n    height: 844\n  - src: \"\u002Fnovedades\u002F2026-11-05-faq-automatico\u002Fcaptura-mobile-dark-en.webp\"\n    alt: \"Customer questions to answer — Customer care → Bot (on mobile)\"\n    theme: dark\n    viewport: mobile\n    width: 390\n    height: 844\n---\n\n## Your bot learns from what customers ask\n\n- **What they ask most, in plain sight:** when two customers ask the same question, even worded differently or in another language, we show it to you.\n- **With the answer almost ready:** we draft it from what your business already knows or what your team replied. If there is nothing to base it on, we ask you without making anything up.\n- **You decide:** nothing is published without your approval, and what you dismiss won't show up again.\n",null,{"title":5,"description":43},"novedades\u002F2026-11-05-faq-automatico",[84],"new","Ej3qoZ9wFzLV-dLF1KjcG7_JXjE3BWpd8bq-3fJ45o8",1793960831685]