[{"data":1,"prerenderedAt":68},["ShallowReactive",2],{"update-updates_en-2026-11-02-modelos-de-whatsapp-en-canales":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":49,"panel_roles":50,"panel_steps":53,"panel_summary":57,"panel_title":58,"panel_where":59,"partners":60,"path":61,"rawbody":62,"release":46,"seo":63,"stem":64,"tags":65,"__hash__":67},"updates_en\u002Fnovedades\u002F2026-11-02-modelos-de-whatsapp-en-canales.md","WhatsApp templates move into Channels, and «Channels» goes back to the list",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"everything-about-official-whatsapp-in-one-place","Everything about official WhatsApp in one place",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No separate tab:"," the templates Meta approves sit next to the channel connection.",[18,26,27,30],{},[21,28,29],{},"Only when needed:"," with no official channel connected, nothing shows.",[18,32,33,36],{},[21,34,35],{},"Go back without getting lost:"," on the WhatsApp, Instagram, Telegram, site chat and form details, «‹ Channels» is a button that returns to the list.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-11-02","WhatsApp templates are no longer a Customer care tab: they live inside Channels › Official WhatsApp, and every channel detail gets a back arrow.","md",null,{},true,"\u002Fattention\u002Fchannels\u002Fwhatsapp",[51,52],"owner","manager",[54,55,56],"Open Customer care › Channels › WhatsApp, then the Official tab.","With the channel connected, the templates and their status appear below.","Tap «‹ Channels» to go back to the list.","Customer care keeps Channels, Website, Bot and Automatic messages. WhatsApp templates show up as a section of Channels › Official WhatsApp, only when the channel is connected. On any channel's detail, «‹ Channels» takes you back to the list.","WhatsApp templates inside the channel","Customer care → Channels → WhatsApp → Official tab",false,"\u002Fnovedades\u002F2026-11-02-modelos-de-whatsapp-en-canales","---\ndate: \"2026-11-02\"\ntitle: \"WhatsApp templates move into Channels, and «Channels» goes back to the list\"\ndescription: \"WhatsApp templates are no longer a Customer care tab: they live inside Channels › Official WhatsApp, and every channel detail gets a back arrow.\"\ntags: [improved]\npanel_title: \"WhatsApp templates inside the channel\"\npanel_summary: \"Customer care keeps Channels, Website, Bot and Automatic messages. WhatsApp templates show up as a section of Channels › Official WhatsApp, only when the channel is connected. On any channel's detail, «‹ Channels» takes you back to the list.\"\npanel_where: \"Customer care → Channels → WhatsApp → Official tab\"\npanel_path: \"\u002Fattention\u002Fchannels\u002Fwhatsapp\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Customer care › Channels › WhatsApp, then the Official tab.\"\n  - \"With the channel connected, the templates and their status appear below.\"\n  - \"Tap «‹ Channels» to go back to the list.\"\n---\n\n## Everything about official WhatsApp in one place\n\n- **No separate tab:** the templates Meta approves sit next to the channel connection.\n- **Only when needed:** with no official channel connected, nothing shows.\n- **Go back without getting lost:** on the WhatsApp, Instagram, Telegram, site chat and form details, «‹ Channels» is a button that returns to the list.\n",{"title":5,"description":44},"novedades\u002F2026-11-02-modelos-de-whatsapp-en-canales",[66],"improved","iwVDmgxoogZcZYg5yLv6_smRmPpgcgRb8IDM35RsVoA",1793683950411]