[{"data":1,"prerenderedAt":58},["ShallowReactive",2],{"update-updates_en-2026-10-31-mensaje-sin-canal":3},{"id":4,"title":5,"body":6,"date":33,"description":34,"extension":35,"media":36,"meta":37,"navigation":38,"panel_path":36,"panel_roles":39,"panel_steps":43,"panel_summary":47,"panel_title":48,"panel_where":49,"partners":50,"path":51,"rawbody":52,"release":36,"seo":53,"stem":54,"tags":55,"__hash__":57},"updates_en\u002Fnovedades\u002F2026-10-31-mensaje-sin-canal.md","Messaging a customer with no connected channel: copy the number, use WhatsApp or email",{"type":7,"value":8,"toc":27},"minimark",[9,14],[10,11,13],"h2",{"id":12},"there-is-always-a-way","There is always a way",[15,16,17,21,24],"ul",{},[18,19,20],"li",{},"When no channel is connected, the message goes out from your own WhatsApp or email.",[18,22,23],{},"We only show the options that have data; if both phone and email are missing, a link takes you to the customer's profile.",[18,25,26],{},"The task keeps a record, without promising the message arrived.",{"title":28,"searchDepth":29,"depth":30,"links":31},"",2,3,[32],{"id":12,"depth":29,"text":13},"2026-10-31","If the project has no connected channel, the customer message offers copy number, WhatsApp, call and email using their details.","md",null,{},true,[40,41,42],"owner","manager","staff",[44,45,46],"Open a task and tap Message.","Write the text and pick WhatsApp, email, call or copy the number.","The task records that you sent it from your own WhatsApp or email.","With no connected channel you are no longer stuck: the dialog offers to copy the number, open WhatsApp with your text, call or send an email, only with the details the customer has.","Message a customer even without a connected channel","Work → task → Message",false,"\u002Fnovedades\u002F2026-10-31-mensaje-sin-canal","---\ndate: \"2026-10-31\"\ntitle: \"Messaging a customer with no connected channel: copy the number, use WhatsApp or email\"\ndescription: \"If the project has no connected channel, the customer message offers copy number, WhatsApp, call and email using their details.\"\ntags: [improved]\npanel_title: \"Message a customer even without a connected channel\"\npanel_summary: \"With no connected channel you are no longer stuck: the dialog offers to copy the number, open WhatsApp with your text, call or send an email, only with the details the customer has.\"\npanel_where: \"Work → task → Message\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open a task and tap Message.\"\n  - \"Write the text and pick WhatsApp, email, call or copy the number.\"\n  - \"The task records that you sent it from your own WhatsApp or email.\"\n---\n\n## There is always a way\n\n- When no channel is connected, the message goes out from your own WhatsApp or email.\n- We only show the options that have data; if both phone and email are missing, a link takes you to the customer's profile.\n- The task keeps a record, without promising the message arrived.\n",{"title":5,"description":34},"novedades\u002F2026-10-31-mensaje-sin-canal",[56],"improved","BV6tlSJACBOqL2l5gjW0-xZNslpVgByTJy6bNbmBQMM",1793683966871]