[{"data":1,"prerenderedAt":64},["ShallowReactive",2],{"update-updates_en-2026-10-29-whatsapp-avisos-sistema":3},{"id":4,"title":5,"body":6,"date":39,"description":40,"extension":41,"media":42,"meta":43,"navigation":44,"panel_path":45,"panel_roles":46,"panel_steps":49,"panel_summary":53,"panel_title":54,"panel_where":55,"partners":56,"path":57,"rawbody":58,"release":42,"seo":59,"stem":60,"tags":61,"__hash__":63},"updates_en\u002Fnovedades\u002F2026-10-29-whatsapp-avisos-sistema.md","Official WhatsApp: every automatic notice has its template",{"type":7,"value":8,"toc":33},"minimark",[9,14],[10,11,13],"h2",{"id":12},"no-notice-is-lost-silently","No notice is lost silently",[15,16,17,21,24,27,30],"ul",{},[18,19,20],"li",{},"Confirmations, reminders, time changes, cancellations, order and delivery updates, payment links, review requests and reactivation have their template in English, Spanish and Portuguese.",[18,22,23],{},"If the customer wrote in the last 24 hours, the notice goes out with the usual text.",[18,25,26],{},"If the template isn't approved yet, the notice isn't sent, the conversation is flagged for your team and the channel status shows how many notices didn't go out.",[18,28,29],{},"Reactivation and the thank-you for the visit are marketing: they need your authorization and their own maximum per message.",[18,31,32],{},"QR WhatsApp doesn't change.",{"title":34,"searchDepth":35,"depth":36,"links":37},"",2,3,[38],{"id":12,"depth":35,"text":13},"2026-10-29","Bookings, orders, payments, reviews and reactivation go out through official WhatsApp even if the customer hasn't written in the last day.","md",null,{},true,"\u002Fattention\u002Fchannels\u002Fwhatsapp",[47,48],"owner","manager",[50,51,52],"Tap «Submit templates to Meta review» to send the full set.","Wait for Meta's approval: each template's status shows in the list.","To reactivate customers or thank them for their visit, also authorize marketing notices, which Meta charges separately.","With official WhatsApp, after 24 hours you can only write with a template approved by Meta. Now every automatic notice has one: bookings, changes and cancellations, orders and deliveries, payments, reviews and reactivation. If one isn't approved yet, the notice isn't sent, the conversation is flagged and you see it in the channel status.","Templates for all your official WhatsApp notices","Attention → Channels → WhatsApp → Official WhatsApp",false,"\u002Fnovedades\u002F2026-10-29-whatsapp-avisos-sistema","---\ndate: \"2026-10-29\"\ntitle: \"Official WhatsApp: every automatic notice has its template\"\ndescription: \"Bookings, orders, payments, reviews and reactivation go out through official WhatsApp even if the customer hasn't written in the last day.\"\ntags: [improved]\npanel_title: \"Templates for all your official WhatsApp notices\"\npanel_summary: \"With official WhatsApp, after 24 hours you can only write with a template approved by Meta. Now every automatic notice has one: bookings, changes and cancellations, orders and deliveries, payments, reviews and reactivation. If one isn't approved yet, the notice isn't sent, the conversation is flagged and you see it in the channel status.\"\npanel_where: \"Attention → Channels → WhatsApp → Official WhatsApp\"\npanel_path: \"\u002Fattention\u002Fchannels\u002Fwhatsapp\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Tap «Submit templates to Meta review» to send the full set.\"\n  - \"Wait for Meta's approval: each template's status shows in the list.\"\n  - \"To reactivate customers or thank them for their visit, also authorize marketing notices, which Meta charges separately.\"\n---\n\n## No notice is lost silently\n\n- Confirmations, reminders, time changes, cancellations, order and delivery updates, payment links, review requests and reactivation have their template in English, Spanish and Portuguese.\n- If the customer wrote in the last 24 hours, the notice goes out with the usual text.\n- If the template isn't approved yet, the notice isn't sent, the conversation is flagged for your team and the channel status shows how many notices didn't go out.\n- Reactivation and the thank-you for the visit are marketing: they need your authorization and their own maximum per message.\n- QR WhatsApp doesn't change.\n",{"title":5,"description":40},"novedades\u002F2026-10-29-whatsapp-avisos-sistema",[62],"improved","iyCgo1Hb38MbwKkSZCGTBwDS1h35IJjK1xmg4f1CYJ4",1793683967006]