[{"data":1,"prerenderedAt":73},["ShallowReactive",2],{"update-updates_en-2026-10-29-plazos-por-severidad":3},{"id":4,"title":5,"body":6,"date":49,"description":50,"extension":51,"media":52,"meta":53,"navigation":54,"panel_path":55,"panel_roles":56,"panel_steps":58,"panel_summary":62,"panel_title":63,"panel_where":64,"partners":65,"path":66,"rawbody":67,"release":52,"seo":68,"stem":69,"tags":70,"__hash__":72},"updates_en\u002Fnovedades\u002F2026-10-29-plazos-por-severidad.md","Response times based on how urgent each case is",{"type":7,"value":8,"toc":43},"minimark",[9,14],[10,11,13],"h2",{"id":12},"no-urgent-case-is-left-waiting","No urgent case is left waiting",[15,16,17,25,31,37],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Times based on urgency:"," a blocking case gets an answer within an hour and a minor one can wait a day. You decide what each answer is worth.",[18,26,27,30],{},[21,28,29],{},"Alerts on time:"," if time runs out, your team gets an alert and the case stays where it was.",[18,32,33,36],{},[21,34,35],{},"Unclaimed cases escalate:"," if nobody picks up a new case within the time you choose, it moves to a separate stage and alerts whoever needs to see it.",[18,38,39,42],{},[21,40,41],{},"Longer timers:"," up to 30 days, for long-term follow-ups.",{"title":44,"searchDepth":45,"depth":46,"links":47},"",2,3,[48],{"id":12,"depth":45,"text":13},"2026-10-29","Set how long a case can wait based on its urgency and alert your team if time runs out. What nobody picks up escalates on its own.","md",null,{},true,"\u002Fbusiness\u002Fstages",[57],"owner",[59,60,61],"Open a flow and go to the stage where you want the time limit.","Under «+ Add → Automatic» pick «Timer» and, in «When it expires», who to alert.","In «Minutes by» pick the question (for example, severity) and enter the minutes for each answer.","A stage's Timer can alert the team instead of moving the task, with a time that depends on an answer (for example, severity) and counts from when the case arrived. In a queue, the entry stage can escalate what nobody took. Timers now go up to 30 days.","Times by severity and escalation of unclaimed cases","My business → Stages",false,"\u002Fnovedades\u002F2026-10-29-plazos-por-severidad","---\ndate: \"2026-10-29\"\ntitle: \"Response times based on how urgent each case is\"\ndescription: \"Set how long a case can wait based on its urgency and alert your team if time runs out. What nobody picks up escalates on its own.\"\ntags: [new]\npanel_title: \"Times by severity and escalation of unclaimed cases\"\npanel_summary: \"A stage's Timer can alert the team instead of moving the task, with a time that depends on an answer (for example, severity) and counts from when the case arrived. In a queue, the entry stage can escalate what nobody took. Timers now go up to 30 days.\"\npanel_where: \"My business → Stages\"\npanel_path: \"\u002Fbusiness\u002Fstages\"\npanel_roles: [owner]\npanel_steps:\n  - \"Open a flow and go to the stage where you want the time limit.\"\n  - \"Under «+ Add → Automatic» pick «Timer» and, in «When it expires», who to alert.\"\n  - \"In «Minutes by» pick the question (for example, severity) and enter the minutes for each answer.\"\n---\n\n## No urgent case is left waiting\n\n- **Times based on urgency:** a blocking case gets an answer within an hour and a minor one can wait a day. You decide what each answer is worth.\n- **Alerts on time:** if time runs out, your team gets an alert and the case stays where it was.\n- **Unclaimed cases escalate:** if nobody picks up a new case within the time you choose, it moves to a separate stage and alerts whoever needs to see it.\n- **Longer timers:** up to 30 days, for long-term follow-ups.\n",{"title":5,"description":50},"novedades\u002F2026-10-29-plazos-por-severidad",[71],"new","oa91MlOIyNBPGeESr4rNjnFX57auMdAA_Hc4A2_fOaQ",1793683967050]