[{"data":1,"prerenderedAt":62},["ShallowReactive",2],{"update-updates_en-2026-10-29-el-bot-se-calla-cuando-respondes":3},{"id":4,"title":5,"body":6,"date":37,"description":38,"extension":39,"media":40,"meta":41,"navigation":42,"panel_path":43,"panel_roles":44,"panel_steps":48,"panel_summary":51,"panel_title":52,"panel_where":53,"partners":54,"path":55,"rawbody":56,"release":40,"seo":57,"stem":58,"tags":59,"__hash__":61},"updates_en\u002Fnovedades\u002F2026-10-29-el-bot-se-calla-cuando-respondes.md","When you step in, the bot steps back",{"type":7,"value":8,"toc":31},"minimark",[9,14],[10,11,13],"h2",{"id":12},"improvements","Improvements",[15,16,17,25],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No crossed replies:"," when your team takes over a conversation, the assistant stays out while the chat goes on.",[18,26,27,30],{},[21,28,29],{},"Back on its own:"," after a while without team replies, the assistant picks the conversation back up.",{"title":32,"searchDepth":33,"depth":34,"links":35},"",2,3,[36],{"id":12,"depth":33,"text":13},"2026-10-29","If someone on your team replies to a conversation, the assistant stays quiet in that chat for 2 hours so your team can carry on.","md",null,{},true,"\u002Finbox",[45,46,47],"owner","manager","staff",[49,50],"Open a conversation in the Inbox and reply.","The bot does not answer in that conversation for 2 hours after your last reply.","When someone on the team replies to a conversation from the Inbox, the bot stops answering in that conversation for 2 hours (it used to be 15 minutes). Each new team reply restarts the 2 hours; after that, the conversation goes back to the bot on its own.","The bot stays quiet for 2 hours after you reply","Inbox",false,"\u002Fnovedades\u002F2026-10-29-el-bot-se-calla-cuando-respondes","---\ndate: \"2026-10-29\"\ntitle: \"When you step in, the bot steps back\"\ndescription: \"If someone on your team replies to a conversation, the assistant stays quiet in that chat for 2 hours so your team can carry on.\"\ntags: [improved]\npanel_title: \"The bot stays quiet for 2 hours after you reply\"\npanel_summary: \"When someone on the team replies to a conversation from the Inbox, the bot stops answering in that conversation for 2 hours (it used to be 15 minutes). Each new team reply restarts the 2 hours; after that, the conversation goes back to the bot on its own.\"\npanel_where: \"Inbox\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open a conversation in the Inbox and reply.\"\n  - \"The bot does not answer in that conversation for 2 hours after your last reply.\"\n---\n\n## Improvements\n\n- **No crossed replies:** when your team takes over a conversation, the assistant stays out while the chat goes on.\n- **Back on its own:** after a while without team replies, the assistant picks the conversation back up.\n",{"title":5,"description":38},"novedades\u002F2026-10-29-el-bot-se-calla-cuando-respondes",[60],"improved","Q6tAO__5gNm4S3l3fih5cW7g6amvCaE8uPf_Sb-Fqyk",1793683967095]