[{"data":1,"prerenderedAt":69},["ShallowReactive",2],{"update-updates_en-2026-10-27-simulador-cliente-real":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":49,"panel_roles":50,"panel_steps":53,"panel_summary":57,"panel_title":58,"panel_where":59,"partners":60,"path":61,"rawbody":62,"release":46,"seo":63,"stem":64,"tags":65,"__hash__":68},"updates_en\u002Fnovedades\u002F2026-10-27-simulador-cliente-real.md","Test your bot the way a real customer would see it",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Tests with real cases:"," see how the bot would serve a customer you already know, with their history and bookings.",[18,26,27,30],{},[21,28,29],{},"No risk:"," the customer gets no message and their bookings do not change.",[18,32,33,36],{},[21,34,35],{},"More reliable tests:"," the «existing» test customer works in every test conversation.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-27","Pick one of your customers and see how the bot would answer them, with their history and bookings, without anything reaching them.","md",null,{},true,"\u002Fattention\u002Fbot",[51,52],"owner","manager",[54,55,56],"Open Customer care → Bot and go to Simulator.","In «Test as», choose «A real customer…» and search by name or phone.","Write to the bot as that customer; to switch customers or start over, tap «Restart Conversation».","In the simulator, «Test as → A real customer…» searches your customers and uses their context (name, addresses, history, «the usual» and upcoming bookings) read-only: whatever happens in the test stays as test data and nothing reaches the customer. Restarting the conversation discards it. Also, «Existing customer» no longer fails when testing several conversations.","Bot simulator: test as a real customer","Customer care → Bot → Simulator",false,"\u002Fnovedades\u002F2026-10-27-simulador-cliente-real","---\ndate: \"2026-10-27\"\ntitle: \"Test your bot the way a real customer would see it\"\ndescription: \"Pick one of your customers and see how the bot would answer them, with their history and bookings, without anything reaching them.\"\ntags: [new, fixed]\npanel_title: \"Bot simulator: test as a real customer\"\npanel_summary: \"In the simulator, «Test as → A real customer…» searches your customers and uses their context (name, addresses, history, «the usual» and upcoming bookings) read-only: whatever happens in the test stays as test data and nothing reaches the customer. Restarting the conversation discards it. Also, «Existing customer» no longer fails when testing several conversations.\"\npanel_where: \"Customer care → Bot → Simulator\"\npanel_path: \"\u002Fattention\u002Fbot\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Customer care → Bot and go to Simulator.\"\n  - \"In «Test as», choose «A real customer…» and search by name or phone.\"\n  - \"Write to the bot as that customer; to switch customers or start over, tap «Restart Conversation».\"\n---\n\n## What you get\n\n- **Tests with real cases:** see how the bot would serve a customer you already know, with their history and bookings.\n- **No risk:** the customer gets no message and their bookings do not change.\n- **More reliable tests:** the «existing» test customer works in every test conversation.\n",{"title":5,"description":44},"novedades\u002F2026-10-27-simulador-cliente-real",[66,67],"new","fixed","Tge8FZ21b4sI1-TuIjyvMVcF7qqPIRWP387ES_YRAII",1793683967696]