[{"data":1,"prerenderedAt":69},["ShallowReactive",2],{"update-updates_en-2026-10-26-cabecera-de-la-conversacion":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":49,"panel_roles":50,"panel_steps":54,"panel_summary":58,"panel_title":59,"panel_where":60,"partners":61,"path":62,"rawbody":63,"release":46,"seo":64,"stem":65,"tags":66,"__hash__":68},"updates_en\u002Fnovedades\u002F2026-10-26-cabecera-de-la-conversacion.md","Your customer's full name in the conversation",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Your customer's full name:"," the conversation header stops cutting it and shows who you're talking to at a glance.",[18,26,27,30],{},[21,28,29],{},"Less clutter on top:"," the conversation's shortcuts gather in one menu, so messages get more room on a phone.",[18,32,33,36],{},[21,34,35],{},"Tasks when you look for them:"," that conversation's tasks wait collapsed in one line and open with a tap.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-26","In Inbox each conversation header is cleared up: the name reads in full and the customer's tasks wait collapsed until you open them.","md",null,{},true,"\u002Finbox",[51,52,53],"owner","manager","staff",[55,56,57],"Open a conversation in Inbox and tap the header's «⋯».","«New task», the customer context and the conversation status are there.","Tap «Tasks from this conversation» to expand them when you need them.","«New task» and the customer context now live in the header's «⋯», so the customer's name reads in full. Status, archiving and deleting stay in that same menu, and this conversation's tasks stay collapsed until you open them.","A clear conversation header","Inbox → a conversation",false,"\u002Fnovedades\u002F2026-10-26-cabecera-de-la-conversacion","---\ndate: \"2026-10-26\"\ntitle: \"Your customer's full name in the conversation\"\ndescription: \"In Inbox each conversation header is cleared up: the name reads in full and the customer's tasks wait collapsed until you open them.\"\ntags: [improved]\npanel_title: \"A clear conversation header\"\npanel_summary: \"«New task» and the customer context now live in the header's «⋯», so the customer's name reads in full. Status, archiving and deleting stay in that same menu, and this conversation's tasks stay collapsed until you open them.\"\npanel_where: \"Inbox → a conversation\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open a conversation in Inbox and tap the header's «⋯».\"\n  - \"«New task», the customer context and the conversation status are there.\"\n  - \"Tap «Tasks from this conversation» to expand them when you need them.\"\n---\n\n## What you get\n\n- **Your customer's full name:** the conversation header stops cutting it and shows who you're talking to at a glance.\n- **Less clutter on top:** the conversation's shortcuts gather in one menu, so messages get more room on a phone.\n- **Tasks when you look for them:** that conversation's tasks wait collapsed in one line and open with a tap.\n",{"title":5,"description":44},"novedades\u002F2026-10-26-cabecera-de-la-conversacion",[67],"improved","uGD4B2lK6sDAJgJxH9_iWtxlkz3TK_ElbUIDvMnBWs4",1793683967992]