[{"data":1,"prerenderedAt":74},["ShallowReactive",2],{"update-updates_en-2026-10-25-audio-del-cliente-en-la-tarea":3},{"id":4,"title":5,"body":6,"date":49,"description":50,"extension":51,"media":52,"meta":53,"navigation":54,"panel_path":55,"panel_roles":56,"panel_steps":59,"panel_summary":63,"panel_title":64,"panel_where":65,"partners":66,"path":67,"rawbody":68,"release":52,"seo":69,"stem":70,"tags":71,"__hash__":73},"updates_en\u002Fnovedades\u002F2026-10-25-audio-del-cliente-en-la-tarea.md","The customer's voice note is kept on their task",{"type":7,"value":8,"toc":43},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31,37],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"The original account, with no detail lost:"," you hear how your customer told it, not just the text.",[18,26,27,30],{},[21,28,29],{},"Next to the photos:"," the audio and its transcript stay on the task, with the rest of the evidence.",[18,32,33,36],{},[21,34,35],{},"Only when you ask:"," if a stage doesn't need it, nothing is kept.",[18,38,39,42],{},[21,40,41],{},"Built for privacy:"," the audio is deleted with the task and when the customer is deleted.",{"title":44,"searchDepth":45,"depth":46,"links":47},"",2,3,[48],{"id":12,"depth":45,"text":13},"2026-10-25","When your customer describes the problem with a voice note, the audio and what they said stay on the task, next to the photos, so your team can listen whenever needed.","md",null,{},true,"\u002Fbusiness\u002Fservices",[57,58],"owner","manager",[60,61,62],"Open the service and, in the stage, the text item the customer answers.","Turn on «Keep the customer's audio» and save.","When the customer answers with a voice note, the task shows «Customer audio»: tap «Listen».","In a stage, a text item the customer answers can keep their voice note. If the customer answers on WhatsApp or Telegram with a voice note, it stays on the task with a player and the transcript below. If the item doesn't ask for it, the audio is transcribed and discarded, as always. The audio is deleted with the task and when the customer is deleted.","Keep the customer's audio as task evidence","Services → Stages, and the audio on the task",false,"\u002Fnovedades\u002F2026-10-25-audio-del-cliente-en-la-tarea","---\ndate: \"2026-10-25\"\ntitle: \"The customer's voice note is kept on their task\"\ndescription: \"When your customer describes the problem with a voice note, the audio and what they said stay on the task, next to the photos, so your team can listen whenever needed.\"\ntags: [new]\npanel_title: \"Keep the customer's audio as task evidence\"\npanel_summary: \"In a stage, a text item the customer answers can keep their voice note. If the customer answers on WhatsApp or Telegram with a voice note, it stays on the task with a player and the transcript below. If the item doesn't ask for it, the audio is transcribed and discarded, as always. The audio is deleted with the task and when the customer is deleted.\"\npanel_where: \"Services → Stages, and the audio on the task\"\npanel_path: \"\u002Fbusiness\u002Fservices\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open the service and, in the stage, the text item the customer answers.\"\n  - \"Turn on «Keep the customer's audio» and save.\"\n  - \"When the customer answers with a voice note, the task shows «Customer audio»: tap «Listen».\"\n---\n\n## What you get\n\n- **The original account, with no detail lost:** you hear how your customer told it, not just the text.\n- **Next to the photos:** the audio and its transcript stay on the task, with the rest of the evidence.\n- **Only when you ask:** if a stage doesn't need it, nothing is kept.\n- **Built for privacy:** the audio is deleted with the task and when the customer is deleted.\n",{"title":5,"description":50},"novedades\u002F2026-10-25-audio-del-cliente-en-la-tarea",[72],"new","trc4wrMJTa5gG4bhnz-dGpZG6YmTk8JVtKBZvrpx8pY",1793683968089]