[{"data":1,"prerenderedAt":60},["ShallowReactive",2],{"update-updates_en-2026-10-24-reprogramar-por-chat":3},{"id":4,"title":5,"body":6,"date":37,"description":38,"extension":39,"media":40,"meta":41,"navigation":42,"panel_path":40,"panel_roles":43,"panel_steps":46,"panel_summary":49,"panel_title":50,"panel_where":51,"partners":52,"path":53,"rawbody":54,"release":40,"seo":55,"stem":56,"tags":57,"__hash__":59},"updates_en\u002Fnovedades\u002F2026-10-24-reprogramar-por-chat.md","More ways to ask for an appointment change",{"type":7,"value":8,"toc":31},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-gain","What you gain",[15,16,17,25],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"More natural requests in Spanish:"," «pasame el turno» starts a change to an existing appointment.",[18,26,27,30],{},[21,28,29],{},"Clear times:"," the summary lets customers compare the previous and new times before confirming.",{"title":32,"searchDepth":33,"depth":34,"links":35},"",2,3,[36],{"id":12,"depth":33,"text":13},"2026-10-24","The bot recognizes more appointment change requests in Spanish and shows a summary before confirmation.","md",null,{},true,[44,45],"owner","manager",[47,48],"Open Inbox and enter the customer's conversation.","Check the change summary and the customer's subsequent confirmation.","When a customer says «pasame el turno para el sábado», the bot finds their appointment and offers a change. The summary shows the previous and new times, including for services with subtitles. The change only happens after confirmation.","The bot recognizes «pasame el turno» in Spanish","In your customers' conversations with the bot",false,"\u002Fnovedades\u002F2026-10-24-reprogramar-por-chat","---\ndate: \"2026-10-24\"\ntitle: \"More ways to ask for an appointment change\"\ndescription: \"The bot recognizes more appointment change requests in Spanish and shows a summary before confirmation.\"\ntags: [improved]\npanel_title: \"The bot recognizes «pasame el turno» in Spanish\"\npanel_summary: \"When a customer says «pasame el turno para el sábado», the bot finds their appointment and offers a change. The summary shows the previous and new times, including for services with subtitles. The change only happens after confirmation.\"\npanel_where: \"In your customers' conversations with the bot\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Inbox and enter the customer's conversation.\"\n  - \"Check the change summary and the customer's subsequent confirmation.\"\n---\n\n## What you gain\n\n- **More natural requests in Spanish:** «pasame el turno» starts a change to an existing appointment.\n- **Clear times:** the summary lets customers compare the previous and new times before confirming.\n",{"title":5,"description":38},"novedades\u002F2026-10-24-reprogramar-por-chat",[58],"improved","jOKkppOiUF8kRNuWxD4NvIEO6iRXTF6vLam9sVd5s7s",1793683968158]