[{"data":1,"prerenderedAt":68},["ShallowReactive",2],{"update-updates_en-2026-10-24-recorrido-de-las-conversaciones-del-bot":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":49,"panel_roles":50,"panel_steps":53,"panel_summary":57,"panel_title":58,"panel_where":59,"partners":60,"path":61,"rawbody":62,"release":46,"seo":63,"stem":64,"tags":65,"__hash__":67},"updates_en\u002Fnovedades\u002F2026-10-24-recorrido-de-las-conversaciones-del-bot.md","See where your bot's conversations drop off",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"You know where customers get lost:"," you see at which step they stop replying, without reading every chat.",[18,26,27,30],{},[21,28,29],{},"Adjust with data:"," compare how many conversations end in an order or a booking in each part of the service.",[18,32,33,36],{},[21,34,35],{},"Your bot gets better week by week:"," change what holds your customers back and see the result in the following days.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-24","For each conversation you see the path it took and where it stopped, and for each part of your bot's service, how many end in an order or a booking and at which step customers stop.","md",null,{},true,"\u002Fattention\u002Fbot",[51,52],"owner","manager",[54,55,56],"Open an Inbox conversation and look at the «Path» line next to the customer details.","In Customer care → Bot, the «Bot service» card shows the last 7 days in each branch.","If many stop at the same step (for example, the address), review that step: delivery, zones or what the form asks.","In each Inbox conversation, the «Path» line tells which part of the bot it went through and where it stopped (for example, «Products → dropped off at Address»). In the «Bot service» card, each branch shows how many conversations came in over the last 7 days, how many created a task, how many went to a person and at which step the rest drop off.","Path of each bot conversation","Inbox → a conversation, and Customer care → Bot → Bot service",false,"\u002Fnovedades\u002F2026-10-24-recorrido-de-las-conversaciones-del-bot","---\ndate: \"2026-10-24\"\ntitle: \"See where your bot's conversations drop off\"\ndescription: \"For each conversation you see the path it took and where it stopped, and for each part of your bot's service, how many end in an order or a booking and at which step customers stop.\"\ntags: [new]\npanel_title: \"Path of each bot conversation\"\npanel_summary: \"In each Inbox conversation, the «Path» line tells which part of the bot it went through and where it stopped (for example, «Products → dropped off at Address»). In the «Bot service» card, each branch shows how many conversations came in over the last 7 days, how many created a task, how many went to a person and at which step the rest drop off.\"\npanel_where: \"Inbox → a conversation, and Customer care → Bot → Bot service\"\npanel_path: \"\u002Fattention\u002Fbot\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open an Inbox conversation and look at the «Path» line next to the customer details.\"\n  - \"In Customer care → Bot, the «Bot service» card shows the last 7 days in each branch.\"\n  - \"If many stop at the same step (for example, the address), review that step: delivery, zones or what the form asks.\"\n---\n\n## What you get\n\n- **You know where customers get lost:** you see at which step they stop replying, without reading every chat.\n- **Adjust with data:** compare how many conversations end in an order or a booking in each part of the service.\n- **Your bot gets better week by week:** change what holds your customers back and see the result in the following days.\n",{"title":5,"description":44},"novedades\u002F2026-10-24-recorrido-de-las-conversaciones-del-bot",[66],"new","REJ3CuE1UBn-pfLIyCMd9OHjUfoBAFdJBOhwMwoYUzQ",1793683968184]