[{"data":1,"prerenderedAt":62},["ShallowReactive",2],{"update-updates_en-2026-10-24-otro-dia-para-un-pedido":3},{"id":4,"title":5,"body":6,"date":37,"description":38,"extension":39,"media":40,"meta":41,"navigation":42,"panel_path":43,"panel_roles":44,"panel_steps":48,"panel_summary":51,"panel_title":52,"panel_where":53,"partners":54,"path":55,"rawbody":56,"release":40,"seo":57,"stem":58,"tags":59,"__hash__":61},"updates_en\u002Fnovedades\u002F2026-10-24-otro-dia-para-un-pedido.md","If a customer wants their order on another day, you find out",{"type":7,"value":8,"toc":31},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No change request gets lost:"," if a customer wants their order on another day, your team finds out.",[18,26,27,30],{},[21,28,29],{},"Clear answers:"," your customer knows a person arranges the change and that they'll hear back.",{"title":32,"searchDepth":33,"depth":34,"links":35},"",2,3,[36],{"id":12,"depth":33,"text":13},"2026-10-24","When a customer asks your assistant to deliver their order on another day, it explains that your team arranges it and hands you the conversation.","md",null,{},true,"\u002Finbox",[45,46,47],"owner","manager","staff",[49,50],"Open the Inbox and go to the conversation the bot handed you.","Read the day the customer asked for and arrange the delivery with them.","If a customer asks the bot to deliver their order on another day («can you bring it tomorrow afternoon instead of today?») and the order has no time yet, the bot no longer replies that there is nothing to change: it says the team will arrange the new day and hands you the conversation. The order doesn't change; the requested day is in the conversation. After hours, it stays in «Needs attention» and the bot says when the team is back.","Asking for another day for an order without a time goes to the team","Inbox",false,"\u002Fnovedades\u002F2026-10-24-otro-dia-para-un-pedido","---\ndate: \"2026-10-24\"\ntitle: \"If a customer wants their order on another day, you find out\"\ndescription: \"When a customer asks your assistant to deliver their order on another day, it explains that your team arranges it and hands you the conversation.\"\ntags: [improved]\npanel_title: \"Asking for another day for an order without a time goes to the team\"\npanel_summary: \"If a customer asks the bot to deliver their order on another day («can you bring it tomorrow afternoon instead of today?») and the order has no time yet, the bot no longer replies that there is nothing to change: it says the team will arrange the new day and hands you the conversation. The order doesn't change; the requested day is in the conversation. After hours, it stays in «Needs attention» and the bot says when the team is back.\"\npanel_where: \"Inbox\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open the Inbox and go to the conversation the bot handed you.\"\n  - \"Read the day the customer asked for and arrange the delivery with them.\"\n---\n\n## What you get\n\n- **No change request gets lost:** if a customer wants their order on another day, your team finds out.\n- **Clear answers:** your customer knows a person arranges the change and that they'll hear back.\n",{"title":5,"description":38},"novedades\u002F2026-10-24-otro-dia-para-un-pedido",[60],"improved","8yiLhOGhkSE_JHal0SHCL7sCB8cgfn-reFz6AP1LhRQ",1793683968220]