[{"data":1,"prerenderedAt":59},["ShallowReactive",2],{"update-updates_en-2026-10-24-cancelar-pedido-sin-tomar":3},{"id":4,"title":5,"body":6,"date":37,"description":38,"extension":39,"media":40,"meta":41,"navigation":42,"panel_path":40,"panel_roles":43,"panel_steps":46,"panel_summary":48,"panel_title":49,"panel_where":50,"partners":51,"path":52,"rawbody":53,"release":40,"seo":54,"stem":55,"tags":56,"__hash__":58},"updates_en\u002Fnovedades\u002F2026-10-24-cancelar-pedido-sin-tomar.md","Your customers can cancel an order right after placing it",{"type":7,"value":8,"toc":31},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Fewer loose messages:"," the customer cancels on their own, without waiting for someone on the team.",[18,26,27,30],{},[21,28,29],{},"No ghost orders:"," what the customer cancels doesn't stay in your team's queue.",{"title":32,"searchDepth":33,"depth":34,"links":35},"",2,3,[36],{"id":12,"depth":33,"text":13},"2026-10-24","If a customer changes their mind about an order nobody on your team has picked up yet, they ask the bot in the chat and it's cancelled, without writing to you.","md",null,{},true,[44,45],"owner","manager",[47],"Try it in the bot simulator: place an order, confirm it and write “cancel my order”.","When someone on your team picks up your orders, a freshly confirmed order waits until someone accepts it. Before, if the customer asked to cancel it or how it was going, the bot replied they had no orders. Now it finds it: it shows it and, with the customer's YES, cancels it.","The bot finds orders nobody has picked up yet","In the chat with your customers",false,"\u002Fnovedades\u002F2026-10-24-cancelar-pedido-sin-tomar","---\ndate: \"2026-10-24\"\ntitle: \"Your customers can cancel an order right after placing it\"\ndescription: \"If a customer changes their mind about an order nobody on your team has picked up yet, they ask the bot in the chat and it's cancelled, without writing to you.\"\ntags: [fixed]\npanel_title: \"The bot finds orders nobody has picked up yet\"\npanel_summary: \"When someone on your team picks up your orders, a freshly confirmed order waits until someone accepts it. Before, if the customer asked to cancel it or how it was going, the bot replied they had no orders. Now it finds it: it shows it and, with the customer's YES, cancels it.\"\npanel_where: \"In the chat with your customers\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Try it in the bot simulator: place an order, confirm it and write “cancel my order”.\"\n---\n\n## What you get\n\n- **Fewer loose messages:** the customer cancels on their own, without waiting for someone on the team.\n- **No ghost orders:** what the customer cancels doesn't stay in your team's queue.\n",{"title":5,"description":38},"novedades\u002F2026-10-24-cancelar-pedido-sin-tomar",[57],"fixed","b__qzlelwHyJqbm5252WI6ILi4YPRQ12iymfdu0Hxzg",1793683968272]