[{"data":1,"prerenderedAt":66},["ShallowReactive",2],{"update-updates_en-2026-10-24-bot-no-repite-la-pregunta":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":46,"panel_roles":49,"panel_steps":52,"panel_summary":55,"panel_title":56,"panel_where":57,"partners":58,"path":59,"rawbody":60,"release":46,"seo":61,"stem":62,"tags":63,"__hash__":65},"updates_en\u002Fnovedades\u002F2026-10-24-bot-no-repite-la-pregunta.md","Your bot no longer repeats the same question",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No repeated messages:"," your customer doesn't see the same text over and over.",[18,26,27,30],{},[21,28,29],{},"The difference, said clearly:"," the bot names what sets each option apart.",[18,32,33,36],{},[21,34,35],{},"Your team steps in on time:"," if they still can't sort it out, the conversation goes to a person.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-24","If a customer answers something that doesn't settle which product they want, your assistant asks again in other words, naming the difference, and if it still can't tell, it hands over to your team.","md",null,{},true,[50,51],"owner","manager",[53,54],"Check that each product's short name says how it differs (for example “20 L jug” and “12 L jug”).","Try it in the bot simulator with an order for “3 waters” and answer “water” to the question.","In a chat order, if the bot asks which product and the customer answers something that doesn't settle it (“water” when you sell two), it no longer sends the same message again: it asks naming the difference (“the 20 L one or the 12 L one?”) and then asks for the option number. On the third answer without progress, it hands the conversation to your team. And if the customer repeats what is already in the summary, the bot says that's what it has instead of sending the summary again.","The bot rephrases instead of repeating itself","In the chat with your customers, in chat orders",false,"\u002Fnovedades\u002F2026-10-24-bot-no-repite-la-pregunta","---\ndate: \"2026-10-24\"\ntitle: \"Your bot no longer repeats the same question\"\ndescription: \"If a customer answers something that doesn't settle which product they want, your assistant asks again in other words, naming the difference, and if it still can't tell, it hands over to your team.\"\ntags: [improved]\npanel_title: \"The bot rephrases instead of repeating itself\"\npanel_summary: \"In a chat order, if the bot asks which product and the customer answers something that doesn't settle it (“water” when you sell two), it no longer sends the same message again: it asks naming the difference (“the 20 L one or the 12 L one?”) and then asks for the option number. On the third answer without progress, it hands the conversation to your team. And if the customer repeats what is already in the summary, the bot says that's what it has instead of sending the summary again.\"\npanel_where: \"In the chat with your customers, in chat orders\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Check that each product's short name says how it differs (for example “20 L jug” and “12 L jug”).\"\n  - \"Try it in the bot simulator with an order for “3 waters” and answer “water” to the question.\"\n---\n\n## What you get\n\n- **No repeated messages:** your customer doesn't see the same text over and over.\n- **The difference, said clearly:** the bot names what sets each option apart.\n- **Your team steps in on time:** if they still can't sort it out, the conversation goes to a person.\n",{"title":5,"description":44},"novedades\u002F2026-10-24-bot-no-repite-la-pregunta",[64],"improved","7eJaZrVlQIwp8hxVIlXsgraz_T1tyzms7pTSr8pG_u0",1793683968278]