[{"data":1,"prerenderedAt":67},["ShallowReactive",2],{"update-updates_en-2026-10-23-wagy-soporte":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":46,"panel_roles":49,"panel_steps":52,"panel_summary":56,"panel_title":57,"panel_where":58,"partners":59,"path":60,"rawbody":61,"release":46,"seo":62,"stem":63,"tags":64,"__hash__":66},"updates_en\u002Fnovedades\u002F2026-10-23-wagy-soporte.md","Ask support for help without leaving where you are",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Help without explaining everything again:"," the request arrives with where you were and what failed, so support goes straight to the problem.",[18,26,27,30],{},[21,28,29],{},"You decide what is sent:"," you see the full request, correct the summary and only then it's sent.",[18,32,33,36],{},[21,34,35],{},"Your customers stay out of it:"," support sees your account to help you, never your customers' data.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-23","Your assistant helps first and, if needed, puts together a request for support with what you were doing and the error you saw. You review it, confirm it and follow its progress in the same chat.","md",null,{},true,[50,51],"owner","manager",[53,54,55],"Tap «Talk to support» in the «?» help or your account menu, or «Tell support» on an error.","Pick the reason, review the summary and tap Confirm.","Ask Wagy «how is my case going?»: support answers in the same chat (and by WhatsApp or email).","From any screen you can ask Fiuit support for help through Wagy. If something fails, the error notice offers «Tell support» and Wagy builds the request with the error already loaded; if the same error repeats, it offers once. Before confirming you see the reason, the summary (you can correct it), the screen and that support will be able to see your account in read-only mode. Your customers' data is never sent. Ask «how is my case going?» to see its stage.","Wagy tells support for you","The «?» help of each screen or the «?» icon in your account menu",false,"\u002Fnovedades\u002F2026-10-23-wagy-soporte","---\ndate: \"2026-10-23\"\ntitle: \"Ask support for help without leaving where you are\"\ndescription: \"Your assistant helps first and, if needed, puts together a request for support with what you were doing and the error you saw. You review it, confirm it and follow its progress in the same chat.\"\ntags: [new]\npanel_title: \"Wagy tells support for you\"\npanel_summary: \"From any screen you can ask Fiuit support for help through Wagy. If something fails, the error notice offers «Tell support» and Wagy builds the request with the error already loaded; if the same error repeats, it offers once. Before confirming you see the reason, the summary (you can correct it), the screen and that support will be able to see your account in read-only mode. Your customers' data is never sent. Ask «how is my case going?» to see its stage.\"\npanel_where: \"The «?» help of each screen or the «?» icon in your account menu\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Tap «Talk to support» in the «?» help or your account menu, or «Tell support» on an error.\"\n  - \"Pick the reason, review the summary and tap Confirm.\"\n  - \"Ask Wagy «how is my case going?»: support answers in the same chat (and by WhatsApp or email).\"\n---\n\n## What you get\n\n- **Help without explaining everything again:** the request arrives with where you were and what failed, so support goes straight to the problem.\n- **You decide what is sent:** you see the full request, correct the summary and only then it's sent.\n- **Your customers stay out of it:** support sees your account to help you, never your customers' data.\n",{"title":5,"description":44},"novedades\u002F2026-10-23-wagy-soporte",[65],"new","5aJ8LtipvlpjP3fXl3iDGTkFomDLSAW8JTydzv7yi3o",1793683968335]