[{"data":1,"prerenderedAt":73},["ShallowReactive",2],{"update-updates_en-2026-10-23-soporte-en-wagy":3},{"id":4,"title":5,"body":6,"date":49,"description":50,"extension":51,"media":52,"meta":53,"navigation":54,"panel_path":52,"panel_roles":55,"panel_steps":58,"panel_summary":62,"panel_title":63,"panel_where":64,"partners":65,"path":66,"rawbody":67,"release":52,"seo":68,"stem":69,"tags":70,"__hash__":72},"updates_en\u002Fnovedades\u002F2026-10-23-soporte-en-wagy.md","Support answers you inside your panel",{"type":7,"value":8,"toc":43},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31,37],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Everything in one place:"," you ask for help, support answers and you reply in the same panel chat.",[18,26,27,30],{},[21,28,29],{},"You know who you're talking to:"," every support message carries the name of the person helping you.",[18,32,33,36],{},[21,34,35],{},"You don't miss a thing:"," we notify you in the panel and, if you're not online, by email too.",[18,38,39,42],{},[21,40,41],{},"Your chat with the assistant stays yours:"," support only sees what you reply to support.",{"title":44,"searchDepth":45,"depth":46,"links":47},"",2,3,[48],{"id":12,"depth":45,"text":13},"2026-10-23","When you ask for help, the support person writes in your assistant's chat and you reply right there, without switching apps. Once it's resolved, you tell us if it helped.","md",null,{},true,[56,57],"owner","manager",[59,60,61],"Tap the «Fiuit support replied» notice or open Wagy.","Read the support message and reply with «Support» selected above the field.","When the case says «Case resolved», tap Yes or No under «Did it help?».","If you opened a case with Wagy, the Fiuit support person writes in that same chat, with their name and the «Fiuit support» label. You get a notice in the bell (and push, if you have it on); if you don't read it within a while, also by email. You reply in the same chat: choose «Support» or «Wagy» above the field to decide who you're writing to. Wagy stays out of your conversation with support. When the case is resolved, it asks «Did it help?»; if you write again afterwards, you choose to reopen the case or open a new one.","Support writes to you in the Wagy chat","Wagy, the panel chat (the Wagy button or the «Fiuit support replied» notice in the bell)",false,"\u002Fnovedades\u002F2026-10-23-soporte-en-wagy","---\ndate: \"2026-10-23\"\ntitle: \"Support answers you inside your panel\"\ndescription: \"When you ask for help, the support person writes in your assistant's chat and you reply right there, without switching apps. Once it's resolved, you tell us if it helped.\"\ntags: [new]\npanel_title: \"Support writes to you in the Wagy chat\"\npanel_summary: \"If you opened a case with Wagy, the Fiuit support person writes in that same chat, with their name and the «Fiuit support» label. You get a notice in the bell (and push, if you have it on); if you don't read it within a while, also by email. You reply in the same chat: choose «Support» or «Wagy» above the field to decide who you're writing to. Wagy stays out of your conversation with support. When the case is resolved, it asks «Did it help?»; if you write again afterwards, you choose to reopen the case or open a new one.\"\npanel_where: \"Wagy, the panel chat (the Wagy button or the «Fiuit support replied» notice in the bell)\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Tap the «Fiuit support replied» notice or open Wagy.\"\n  - \"Read the support message and reply with «Support» selected above the field.\"\n  - \"When the case says «Case resolved», tap Yes or No under «Did it help?».\"\n---\n\n## What you get\n\n- **Everything in one place:** you ask for help, support answers and you reply in the same panel chat.\n- **You know who you're talking to:** every support message carries the name of the person helping you.\n- **You don't miss a thing:** we notify you in the panel and, if you're not online, by email too.\n- **Your chat with the assistant stays yours:** support only sees what you reply to support.\n",{"title":5,"description":50},"novedades\u002F2026-10-23-soporte-en-wagy",[71],"new","ORO92QgNh0WVh-AIfbZaECmbUznztysX68Vpj3YSsXM",1793683968415]