[{"data":1,"prerenderedAt":87},["ShallowReactive",2],{"update-updates_en-2026-10-23-contacto-del-chat":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":65,"navigation":66,"panel_path":67,"panel_roles":68,"panel_steps":71,"panel_summary":75,"panel_title":76,"panel_where":77,"partners":78,"path":79,"rawbody":80,"release":81,"seo":82,"stem":83,"tags":84,"__hash__":86},"updates_en\u002Fnovedades\u002F2026-10-23-contacto-del-chat.md","Your bot recognizes returning customers",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Recognized customers:"," the email or phone they type in the chat stays on their profile, with their permission.",[18,26,27,30],{},[21,28,29],{},"No impersonation:"," a code that reaches that person confirms the contact is theirs, and nobody sees someone else's history.",[18,32,33,36],{},[21,34,35],{},"You decide:"," two profiles of the same person are merged only when you confirm it.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-23","When a customer types their email or phone in the chat, the bot saves it with their permission and can confirm with a code that it's theirs.","md",[47,54,57,63],{"src":48,"alt":49,"theme":50,"viewport":51,"width":52,"height":53},"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-desktop-light-en.webp","Customer profile, Details: an email “Confirmed by code” and a phone “Unverified” in the declared contacts","light","desktop",1440,900,{"src":55,"alt":49,"theme":56,"viewport":51,"width":52,"height":53},"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-desktop-dark-en.webp","dark",{"src":58,"alt":59,"theme":50,"viewport":60,"width":61,"height":62},"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-mobile-light-en.webp","Customer profile, Details: an email “Confirmed by code” and a phone “Unverified” in the declared contacts (on mobile)","mobile",390,844,{"src":64,"alt":59,"theme":56,"viewport":60,"width":61,"height":62},"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-mobile-dark-en.webp",{},true,"\u002Fcustomers",[69,70],"owner","manager",[72,73,74],"Open the customer's profile from Customers.","In Details, check their declared contacts: “Confirmed by code” or “Unverified”.","If “Possibly the same customer” shows up, tap Review and confirm the merge if it applies.","If a customer types only their email or phone in the chat, the bot asks whether to save it and saves it only after their yes. If your business can send it, they also get a code: with the right code, the profile shows that contact as “Confirmed by code”. It never merges profiles on its own: if another profile has that contact, you confirm the merge.","The bot saves the email or phone the customer types","Customers → customer profile → Details → Declared contacts",false,"\u002Fnovedades\u002F2026-10-23-contacto-del-chat","---\ndate: \"2026-10-23\"\ntitle: \"Your bot recognizes returning customers\"\ndescription: \"When a customer types their email or phone in the chat, the bot saves it with their permission and can confirm with a code that it's theirs.\"\ntags: [new]\npanel_title: \"The bot saves the email or phone the customer types\"\npanel_summary: \"If a customer types only their email or phone in the chat, the bot asks whether to save it and saves it only after their yes. If your business can send it, they also get a code: with the right code, the profile shows that contact as “Confirmed by code”. It never merges profiles on its own: if another profile has that contact, you confirm the merge.\"\npanel_where: \"Customers → customer profile → Details → Declared contacts\"\npanel_path: \"\u002Fcustomers\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open the customer's profile from Customers.\"\n  - \"In Details, check their declared contacts: “Confirmed by code” or “Unverified”.\"\n  - \"If “Possibly the same customer” shows up, tap Review and confirm the merge if it applies.\"\nmedia:\n  - src: \"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-desktop-light-en.webp\"\n    alt: \"Customer profile, Details: an email “Confirmed by code” and a phone “Unverified” in the declared contacts\"\n    theme: light\n    viewport: desktop\n    width: 1440\n    height: 900\n  - src: \"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-desktop-dark-en.webp\"\n    alt: \"Customer profile, Details: an email “Confirmed by code” and a phone “Unverified” in the declared contacts\"\n    theme: dark\n    viewport: desktop\n    width: 1440\n    height: 900\n  - src: \"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-mobile-light-en.webp\"\n    alt: \"Customer profile, Details: an email “Confirmed by code” and a phone “Unverified” in the declared contacts (on mobile)\"\n    theme: light\n    viewport: mobile\n    width: 390\n    height: 844\n  - src: \"\u002Fnovedades\u002F2026-10-23-contacto-del-chat\u002Fcaptura-mobile-dark-en.webp\"\n    alt: \"Customer profile, Details: an email “Confirmed by code” and a phone “Unverified” in the declared contacts (on mobile)\"\n    theme: dark\n    viewport: mobile\n    width: 390\n    height: 844\n---\n\n## What you get\n\n- **Recognized customers:** the email or phone they type in the chat stays on their profile, with their permission.\n- **No impersonation:** a code that reaches that person confirms the contact is theirs, and nobody sees someone else's history.\n- **You decide:** two profiles of the same person are merged only when you confirm it.\n",null,{"title":5,"description":44},"novedades\u002F2026-10-23-contacto-del-chat",[85],"new","jdoG5v9knTog-y7m6xrn9qhzhCHYx_Pt9xhyMlq3AxI",1793683968631]