[{"data":1,"prerenderedAt":68},["ShallowReactive",2],{"update-updates_en-2026-10-22-derivaciones-por-falla-fuera-de-horario":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":49,"panel_roles":50,"panel_steps":54,"panel_summary":57,"panel_title":58,"panel_where":59,"partners":60,"path":61,"rawbody":62,"release":46,"seo":63,"stem":64,"tags":65,"__hash__":67},"updates_en\u002Fnovedades\u002F2026-10-22-derivaciones-por-falla-fuera-de-horario.md","After hours, your assistant doesn't promise what it can't keep",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No promises you can't keep:"," if your assistant gets stuck at night, your customer knows when they'll hear back.",[18,26,27,30],{},[21,28,29],{},"Your assistant keeps working:"," the customer can write again and keeps being helped.",[18,32,33,36],{},[21,34,35],{},"No one is left unanswered:"," those conversations are waiting for you when you're back.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-22","If your assistant can't continue with a customer while you're closed, it tells them when you're back and keeps helping them in the meantime.","md",null,{},true,"\u002Finbox",[51,52,53],"owner","manager","staff",[55,56],"Open the Inbox and filter «Needs attention» when your day starts.","Reply to the conversations the bot couldn't continue while you were closed.","If the bot hands a conversation to the team because it couldn't continue (it didn't understand the same question three times, couldn't transcribe an audio or something failed while replying) while the business is closed according to your agenda, it no longer promises «they'll reply shortly»: it says when the team is back and keeps helping. The conversation stays in «Needs attention» so you can write when you're back. During business hours, it goes to a person as always.","When the bot can't continue after hours, it says when the team is back","Inbox → Needs attention",false,"\u002Fnovedades\u002F2026-10-22-derivaciones-por-falla-fuera-de-horario","---\ndate: \"2026-10-22\"\ntitle: \"After hours, your assistant doesn't promise what it can't keep\"\ndescription: \"If your assistant can't continue with a customer while you're closed, it tells them when you're back and keeps helping them in the meantime.\"\ntags: [improved]\npanel_title: \"When the bot can't continue after hours, it says when the team is back\"\npanel_summary: \"If the bot hands a conversation to the team because it couldn't continue (it didn't understand the same question three times, couldn't transcribe an audio or something failed while replying) while the business is closed according to your agenda, it no longer promises «they'll reply shortly»: it says when the team is back and keeps helping. The conversation stays in «Needs attention» so you can write when you're back. During business hours, it goes to a person as always.\"\npanel_where: \"Inbox → Needs attention\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open the Inbox and filter «Needs attention» when your day starts.\"\n  - \"Reply to the conversations the bot couldn't continue while you were closed.\"\n---\n\n## What you get\n\n- **No promises you can't keep:** if your assistant gets stuck at night, your customer knows when they'll hear back.\n- **Your assistant keeps working:** the customer can write again and keeps being helped.\n- **No one is left unanswered:** those conversations are waiting for you when you're back.\n",{"title":5,"description":44},"novedades\u002F2026-10-22-derivaciones-por-falla-fuera-de-horario",[66],"improved","1Clu4eh4vxiF_mRUllMQe2CKGi1XQ-LVmxyzeW-r_oc",1793683968875]