[{"data":1,"prerenderedAt":68},["ShallowReactive",2],{"update-updates_en-2026-10-21-pedir-una-persona-fuera-de-horario":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":49,"panel_roles":50,"panel_steps":54,"panel_summary":57,"panel_title":58,"panel_where":59,"partners":60,"path":61,"rawbody":62,"release":46,"seo":63,"stem":64,"tags":65,"__hash__":67},"updates_en\u002Fnovedades\u002F2026-10-21-pedir-una-persona-fuera-de-horario.md","After hours, your assistant says when your team is back",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No promises you can't keep:"," at night or on a holiday, your customer knows when they'll hear back.",[18,26,27,30],{},[21,28,29],{},"Your assistant keeps working:"," in the meantime it books, takes orders and answers prices.",[18,32,33,36],{},[21,34,35],{},"No one is left unanswered:"," those conversations are waiting for you when you're back.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-21","If a customer asks to talk to someone while you're closed, your assistant tells them when you're back and keeps helping them in the meantime.","md",null,{},true,"\u002Finbox",[51,52,53],"owner","manager","staff",[55,56],"Open the Inbox and filter «Needs attention» when your day starts.","Reply to the customers who asked for a person while you were closed.","If a customer asks for a person while the business is closed according to your agenda (a closed holiday too), the bot says when the team is back and keeps handling bookings, orders and prices. The conversation stays in «Needs attention» so you can write when you're back. During business hours, it goes to a person as always.","Asking for a person after hours says when the team is back","Inbox → Needs attention",false,"\u002Fnovedades\u002F2026-10-21-pedir-una-persona-fuera-de-horario","---\ndate: \"2026-10-21\"\ntitle: \"After hours, your assistant says when your team is back\"\ndescription: \"If a customer asks to talk to someone while you're closed, your assistant tells them when you're back and keeps helping them in the meantime.\"\ntags: [improved]\npanel_title: \"Asking for a person after hours says when the team is back\"\npanel_summary: \"If a customer asks for a person while the business is closed according to your agenda (a closed holiday too), the bot says when the team is back and keeps handling bookings, orders and prices. The conversation stays in «Needs attention» so you can write when you're back. During business hours, it goes to a person as always.\"\npanel_where: \"Inbox → Needs attention\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open the Inbox and filter «Needs attention» when your day starts.\"\n  - \"Reply to the customers who asked for a person while you were closed.\"\n---\n\n## What you get\n\n- **No promises you can't keep:** at night or on a holiday, your customer knows when they'll hear back.\n- **Your assistant keeps working:** in the meantime it books, takes orders and answers prices.\n- **No one is left unanswered:** those conversations are waiting for you when you're back.\n",{"title":5,"description":44},"novedades\u002F2026-10-21-pedir-una-persona-fuera-de-horario",[66],"improved","Xl7sM3pQUeZirY44NJQUljQo12i7eNbrbidCq94yITI",1793683968935]