[{"data":1,"prerenderedAt":73},["ShallowReactive",2],{"update-updates_en-2026-10-21-dar-de-baja-el-plan-por-chat":3},{"id":4,"title":5,"body":6,"date":49,"description":50,"extension":51,"media":52,"meta":53,"navigation":54,"panel_path":52,"panel_roles":55,"panel_steps":58,"panel_summary":62,"panel_title":63,"panel_where":64,"partners":65,"path":66,"rawbody":67,"release":52,"seo":68,"stem":69,"tags":70,"__hash__":72},"updates_en\u002Fnovedades\u002F2026-10-21-dar-de-baja-el-plan-por-chat.md","Your customers cancel their plan in the chat",{"type":7,"value":8,"toc":43},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31,37],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Leaving is easy:"," your customer cancels their plan by writing, without calling or waiting for anyone.",[18,26,27,30],{},[21,28,29],{},"No surprises:"," before confirming, they see what happens to their fees and how much is still pending.",[18,32,33,36],{},[21,34,35],{},"No debt erased silently:"," what they already owed stays to collect; you decide what to do.",[18,38,39,42],{},[21,40,41],{},"No extra charges:"," if they paid by card, the automatic charge is cancelled too.",{"title":44,"searchDepth":45,"depth":46,"links":47},"",2,3,[48],{"id":12,"depth":45,"text":13},"2026-10-21","When a customer writes “I want to cancel my club”, your assistant explains what happens and, once they confirm, cancels the plan without you stepping in.","md",null,{},true,[56,57],"owner","manager",[59,60,61],"There's nothing to set up: the bot recognizes the request and shows the summary before cancelling.","When the customer confirms, the plan is cancelled and no more fees are generated.","If a fee was left pending, collect it or cancel it from its task, as usual.","If a customer writes “I want to cancel my club” (or their membership, package or plan), the bot shows what happens: no more fees are generated and the ones already issued remain, with the pending amount in view. Only with their “yes” does it cancel the plan, just like “Cancel” in the panel, and also in Mercado Pago if they pay by card. An unpaid fee isn't forgiven: it stays to collect. If Mercado Pago doesn't respond, the cancellation goes through anyway and is confirmed on its own later.","The bot cancels the plan when the customer asks","In your conversations with customers; the cancelled plan shows on the customer's profile",false,"\u002Fnovedades\u002F2026-10-21-dar-de-baja-el-plan-por-chat","---\ndate: \"2026-10-21\"\ntitle: \"Your customers cancel their plan in the chat\"\ndescription: \"When a customer writes “I want to cancel my club”, your assistant explains what happens and, once they confirm, cancels the plan without you stepping in.\"\ntags: [new]\npanel_title: \"The bot cancels the plan when the customer asks\"\npanel_summary: \"If a customer writes “I want to cancel my club” (or their membership, package or plan), the bot shows what happens: no more fees are generated and the ones already issued remain, with the pending amount in view. Only with their “yes” does it cancel the plan, just like “Cancel” in the panel, and also in Mercado Pago if they pay by card. An unpaid fee isn't forgiven: it stays to collect. If Mercado Pago doesn't respond, the cancellation goes through anyway and is confirmed on its own later.\"\npanel_where: \"In your conversations with customers; the cancelled plan shows on the customer's profile\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"There's nothing to set up: the bot recognizes the request and shows the summary before cancelling.\"\n  - \"When the customer confirms, the plan is cancelled and no more fees are generated.\"\n  - \"If a fee was left pending, collect it or cancel it from its task, as usual.\"\n---\n\n## What you get\n\n- **Leaving is easy:** your customer cancels their plan by writing, without calling or waiting for anyone.\n- **No surprises:** before confirming, they see what happens to their fees and how much is still pending.\n- **No debt erased silently:** what they already owed stays to collect; you decide what to do.\n- **No extra charges:** if they paid by card, the automatic charge is cancelled too.\n",{"title":5,"description":50},"novedades\u002F2026-10-21-dar-de-baja-el-plan-por-chat",[71],"new","hi22mnaMQvXkc55JQscdKSZhPwjyMVjctemKnQsgK-s",1793683969013]