[{"data":1,"prerenderedAt":66},["ShallowReactive",2],{"update-updates_en-2026-10-21-cancelar-con-sena":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"media":46,"meta":47,"navigation":48,"panel_path":46,"panel_roles":49,"panel_steps":52,"panel_summary":55,"panel_title":56,"panel_where":57,"partners":58,"path":59,"rawbody":60,"release":46,"seo":61,"stem":62,"tags":63,"__hash__":65},"updates_en\u002Fnovedades\u002F2026-10-21-cancelar-con-sena.md","Your customers know what happens to their deposit before cancelling",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No surprises:"," your customers know before confirming whether they get their deposit back, and how much.",[18,26,27,30],{},[21,28,29],{},"Fewer complaints:"," what the bot says is exactly what Fiuit then does with the deposit.",[18,32,33,36],{},[21,34,35],{},"Clear answers:"," «if I cancel, do I get my deposit back?» gets a precise answer for each booking.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-21","When a customer cancels a booking with a deposit by chat, your assistant tells them before they confirm whether the deposit is refunded or kept, with the amount, following your service's cancellation policy.","md",null,{},true,[50,51],"owner","manager",[53,54],"Check each service's cancellation window: how many hours ahead the deposit is refunded.","Try cancelling a booking with a paid deposit in the bot simulator.","If a customer cancels by chat a booking whose deposit was paid through Mercado Pago, the same YES or NO question says whether the deposit is refunded («Your R$50.00 deposit will be refunded») or kept («Less than 24 h to go: the R$50.00 deposit is not refunded»), using your service's cancellation rule. It repeats it once cancelled and, if they ask «if I cancel, do I get my deposit back?», it answers the same without cancelling anything. Cancelling is always possible.","The bot says what happens to the deposit on cancelling","In the chat with your customers, when cancelling a booking with a deposit",false,"\u002Fnovedades\u002F2026-10-21-cancelar-con-sena","---\ndate: \"2026-10-21\"\ntitle: \"Your customers know what happens to their deposit before cancelling\"\ndescription: \"When a customer cancels a booking with a deposit by chat, your assistant tells them before they confirm whether the deposit is refunded or kept, with the amount, following your service's cancellation policy.\"\ntags: [improved]\npanel_title: \"The bot says what happens to the deposit on cancelling\"\npanel_summary: \"If a customer cancels by chat a booking whose deposit was paid through Mercado Pago, the same YES or NO question says whether the deposit is refunded («Your R$50.00 deposit will be refunded») or kept («Less than 24 h to go: the R$50.00 deposit is not refunded»), using your service's cancellation rule. It repeats it once cancelled and, if they ask «if I cancel, do I get my deposit back?», it answers the same without cancelling anything. Cancelling is always possible.\"\npanel_where: \"In the chat with your customers, when cancelling a booking with a deposit\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Check each service's cancellation window: how many hours ahead the deposit is refunded.\"\n  - \"Try cancelling a booking with a paid deposit in the bot simulator.\"\n---\n\n## What you get\n\n- **No surprises:** your customers know before confirming whether they get their deposit back, and how much.\n- **Fewer complaints:** what the bot says is exactly what Fiuit then does with the deposit.\n- **Clear answers:** «if I cancel, do I get my deposit back?» gets a precise answer for each booking.\n",{"title":5,"description":44},"novedades\u002F2026-10-21-cancelar-con-sena",[64],"improved","x0u6zUvzkKwYJkhZ7BaoLLFTbbUro-i71UwJVh1ywmg",1793683969036]