[{"data":1,"prerenderedAt":65},["ShallowReactive",2],{"update-updates_en-2026-10-20-medida-que-no-vendes":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":55,"panel_title":56,"panel_where":57,"path":58,"rawbody":59,"release":48,"seo":60,"stem":61,"tags":62,"__hash__":64},"updates_en\u002Fnovedades\u002F2026-10-20-medida-que-no-vendes.md","Your bot speaks up when someone asks for a size you don't have",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Nothing disappears without a reason:"," your customer knows why something is missing.",[18,26,27,30],{},[21,28,29],{},"They pick another size right away:"," the bot tells them which sizes you have.",[18,32,33,36],{},[21,34,35],{},"The rest of the order stays:"," everything else is still in the summary to confirm.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-20","If a customer asks for a size you don't sell along with other products, your assistant tells them, lists the sizes you have and keeps the rest of the order.","md",{},true,null,[50,51],"owner","manager",[53,54],"Check that each product name includes its size (for example “20 L jug”).","Try it in the bot simulator with an order that includes a size you don't have.","If a customer ordering by chat asks for a size no product has (“the 15 and one of 20”), the bot no longer drops it silently: before the summary it says “We don't have 15” and names the sizes you do have; if they said the unit (“15 liters”), only the sizes in that unit. The rest of the order stays the same and it never becomes 15 units.","The bot speaks up about a size you don't sell","In the chat with your customers, in chat orders","\u002Fnovedades\u002F2026-10-20-medida-que-no-vendes","---\ndate: \"2026-10-20\"\ntitle: \"Your bot speaks up when someone asks for a size you don't have\"\ndescription: \"If a customer asks for a size you don't sell along with other products, your assistant tells them, lists the sizes you have and keeps the rest of the order.\"\ntags: [improved]\npanel_title: \"The bot speaks up about a size you don't sell\"\npanel_summary: \"If a customer ordering by chat asks for a size no product has (“the 15 and one of 20”), the bot no longer drops it silently: before the summary it says “We don't have 15” and names the sizes you do have; if they said the unit (“15 liters”), only the sizes in that unit. The rest of the order stays the same and it never becomes 15 units.\"\npanel_where: \"In the chat with your customers, in chat orders\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Check that each product name includes its size (for example “20 L jug”).\"\n  - \"Try it in the bot simulator with an order that includes a size you don't have.\"\n---\n\n## What you get\n\n- **Nothing disappears without a reason:** your customer knows why something is missing.\n- **They pick another size right away:** the bot tells them which sizes you have.\n- **The rest of the order stays:** everything else is still in the summary to confirm.\n",{"title":5,"description":44},"novedades\u002F2026-10-20-medida-que-no-vendes",[63],"improved","S-AXsNDdYnWCB-KsfEBj-GVtS8_Czsfo72CZ69ZhV4c",1792500909109]