[{"data":1,"prerenderedAt":73},["ShallowReactive",2],{"update-updates_en-2026-10-17-tareas-sin-servicio":3},{"id":4,"title":5,"body":6,"date":49,"description":50,"extension":51,"meta":52,"navigation":53,"panel_path":54,"panel_roles":55,"panel_steps":58,"panel_summary":62,"panel_title":63,"panel_where":64,"path":65,"rawbody":66,"release":67,"seo":68,"stem":69,"tags":70,"__hash__":72},"updates_en\u002Fnovedades\u002F2026-10-17-tareas-sin-servicio.md","Complaints and quotes as tasks, without inventing a service",{"type":7,"value":8,"toc":43},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31,37],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"A clean catalog:"," complaints and quotes no longer need a fake service to exist.",[18,26,27,30],{},[21,28,29],{},"Each case with its own steps:"," they go through the stages you define, like any job.",[18,32,33,36],{},[21,34,35],{},"Charge what applies:"," if a quote turns into work, the same task gets paid.",[18,38,39,42],{},[21,40,41],{},"Everyone has their own tasks:"," team members can resolve or cancel their assigned cases from their own agenda.",{"title":44,"searchDepth":45,"depth":46,"links":47},"",2,3,[48],{"id":12,"depth":45,"text":13},"2026-10-17","A complaint or a quote request is now a task with its own steps and its own payment, without a fake service in your catalog.","md",{},true,"\u002Ftasks",[56,57],"owner","manager",[59,60,61],"Open the task in Work: its title is its flow's name.","If there is something to charge, tap the amount to charge and enter the value and the reason.","Record the payment like on any task.","A task can start from an intent flow (for example «Complaint»), with no service and no time. It shows up in Work and Today with its flow's name, moves through its stages and starts with no amount: if there is something to charge, set the amount on the task and record the payment like any other. Team members can complete or cancel tasks assigned to their resources from their worker agenda. For now they are created from the API or the MCP; the bot will open them later.","Tasks without a service (complaints, quotes)","Work","\u002Fnovedades\u002F2026-10-17-tareas-sin-servicio","---\ndate: \"2026-10-17\"\ntitle: \"Complaints and quotes as tasks, without inventing a service\"\ndescription: \"A complaint or a quote request is now a task with its own steps and its own payment, without a fake service in your catalog.\"\ntags: [new]\npanel_title: \"Tasks without a service (complaints, quotes)\"\npanel_summary: \"A task can start from an intent flow (for example «Complaint»), with no service and no time. It shows up in Work and Today with its flow's name, moves through its stages and starts with no amount: if there is something to charge, set the amount on the task and record the payment like any other. Team members can complete or cancel tasks assigned to their resources from their worker agenda. For now they are created from the API or the MCP; the bot will open them later.\"\npanel_where: \"Work\"\npanel_path: \"\u002Ftasks\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open the task in Work: its title is its flow's name.\"\n  - \"If there is something to charge, tap the amount to charge and enter the value and the reason.\"\n  - \"Record the payment like on any task.\"\n---\n\n## What you get\n\n- **A clean catalog:** complaints and quotes no longer need a fake service to exist.\n- **Each case with its own steps:** they go through the stages you define, like any job.\n- **Charge what applies:** if a quote turns into work, the same task gets paid.\n- **Everyone has their own tasks:** team members can resolve or cancel their assigned cases from their own agenda.\n",null,{"title":5,"description":50},"novedades\u002F2026-10-17-tareas-sin-servicio",[71],"new","9cqbrJ9kid2k1aycQix11HqKy1HWiLJpRzuav_GuGBo",1792343804189]