[{"data":1,"prerenderedAt":65},["ShallowReactive",2],{"update-updates_en-2026-10-17-solicitudes-por-intencion":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":55,"panel_title":56,"panel_where":57,"path":58,"rawbody":59,"release":48,"seo":60,"stem":61,"tags":62,"__hash__":64},"updates_en\u002Fnovedades\u002F2026-10-17-solicitudes-por-intencion.md","Complaints and quotes through chat",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-gain","What you gain",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Better requests:"," receive complaints and quotes with the details your business needs.",[18,26,27,30],{},[21,28,29],{},"Customers choose:"," when several options fit, the bot asks before continuing.",[18,32,33,36],{},[21,34,35],{},"Clear orders:"," each order type is accepted separately.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-17","Customers can start requests outside your catalog and provide the details through chat before your team receives them.","md",{},true,null,[50,51],"owner","manager",[53,54],"Ask the bot for a complaint or quote with an enabled flow.","Fill in the details and confirm the summary; the request appears as a task for your team.","With an enabled complaint or quote flow, the bot asks for initial details and shows a summary before creating a task. If several options fit, it asks which one the customer wants. Different order types are confirmed separately.","The bot opens requests based on what customers need","In chats with your customers","\u002Fnovedades\u002F2026-10-17-solicitudes-por-intencion","---\ndate: \"2026-10-17\"\ntitle: \"Complaints and quotes through chat\"\ndescription: \"Customers can start requests outside your catalog and provide the details through chat before your team receives them.\"\ntags: [new]\npanel_title: \"The bot opens requests based on what customers need\"\npanel_summary: \"With an enabled complaint or quote flow, the bot asks for initial details and shows a summary before creating a task. If several options fit, it asks which one the customer wants. Different order types are confirmed separately.\"\npanel_where: \"In chats with your customers\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Ask the bot for a complaint or quote with an enabled flow.\"\n  - \"Fill in the details and confirm the summary; the request appears as a task for your team.\"\n---\n\n## What you gain\n\n- **Better requests:** receive complaints and quotes with the details your business needs.\n- **Customers choose:** when several options fit, the bot asks before continuing.\n- **Clear orders:** each order type is accepted separately.\n",{"title":5,"description":44},"novedades\u002F2026-10-17-solicitudes-por-intencion",[63],"new","LN7MnHPk6h9Yint_VnQe3YtJYV6bqaT1fUoONINEDFE",1792343804214]