[{"data":1,"prerenderedAt":66},["ShallowReactive",2],{"update-updates_en-2026-10-16-foto-del-cliente-por-chat":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":56,"panel_title":57,"panel_where":58,"path":59,"rawbody":60,"release":48,"seo":61,"stem":62,"tags":63,"__hash__":65},"updates_en\u002Fnovedades\u002F2026-10-16-foto-del-cliente-por-chat.md","Your customers send the photo in the chat and it lands on their task",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Photos without chasing anyone:"," the haircut reference, the area to treat or the state of a device reach you in the chat, before the appointment.",[18,26,27,30],{},[21,28,29],{},"Everything in its place:"," the photo stays on the task, next to the rest of the form, with no digging through the conversation.",[18,32,33,36],{},[21,34,35],{},"Data care:"," it is saved without the phone's location or camera details.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-16","When a stage needs a photo from your customer, the bot asks for it on WhatsApp or Instagram, saves it on the task and moves on by itself.","md",{},true,null,[50,51],"owner","manager",[53,54,55],"In the service's flow, add a photo item and mark “Seen by: Customer”.","When the task reaches that stage, the bot asks your customer for the photo in the chat.","Open the task: the photo is there, sent by “Customer via chat”.","When a stage has a photo item the customer sees, the bot asks for it in the WhatsApp or Instagram conversation where the task started. The photo is saved on the task, without camera details or location, and the stage moves on. If the image can't be opened, the bot says so and asks again. On Telegram or web chat your team completes the photo, like the signature.","The bot receives the photo a stage asks for in the chat","Flows: a photo item marked “Seen by: Customer”; the photo shows on the task, sent by “Customer via chat”","\u002Fnovedades\u002F2026-10-16-foto-del-cliente-por-chat","---\ndate: \"2026-10-16\"\ntitle: \"Your customers send the photo in the chat and it lands on their task\"\ndescription: \"When a stage needs a photo from your customer, the bot asks for it on WhatsApp or Instagram, saves it on the task and moves on by itself.\"\ntags: [new]\npanel_title: \"The bot receives the photo a stage asks for in the chat\"\npanel_summary: \"When a stage has a photo item the customer sees, the bot asks for it in the WhatsApp or Instagram conversation where the task started. The photo is saved on the task, without camera details or location, and the stage moves on. If the image can't be opened, the bot says so and asks again. On Telegram or web chat your team completes the photo, like the signature.\"\npanel_where: \"Flows: a photo item marked “Seen by: Customer”; the photo shows on the task, sent by “Customer via chat”\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"In the service's flow, add a photo item and mark “Seen by: Customer”.\"\n  - \"When the task reaches that stage, the bot asks your customer for the photo in the chat.\"\n  - \"Open the task: the photo is there, sent by “Customer via chat”.\"\n---\n\n## What you get\n\n- **Photos without chasing anyone:** the haircut reference, the area to treat or the state of a device reach you in the chat, before the appointment.\n- **Everything in its place:** the photo stays on the task, next to the rest of the form, with no digging through the conversation.\n- **Data care:** it is saved without the phone's location or camera details.\n",{"title":5,"description":44},"novedades\u002F2026-10-16-foto-del-cliente-por-chat",[64],"new","woNDKhDcQfXLtyQDS0d7VrC1GElrfkQnRPQTaeQnmSg",1792206260215]