[{"data":1,"prerenderedAt":65},["ShallowReactive",2],{"update-updates_en-2026-10-16-bot-etapas-consultas":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":55,"panel_title":56,"panel_where":57,"path":58,"rawbody":59,"release":48,"seo":60,"stem":61,"tags":62,"__hash__":64},"updates_en\u002Fnovedades\u002F2026-10-16-bot-etapas-consultas.md","Your customers can ask questions while completing a stage",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Questions without interruptions:"," your customer asks about hours or payment methods and the bot answers, even with details still pending.",[18,26,27,30],{},[21,28,29],{},"No unnecessary handoffs:"," if your customer doesn't want to complete the stage in the chat, the bot doesn't insist or pass the conversation to your team.",[18,32,33,36],{},[21,34,35],{},"Notes saved right:"," “ring the bell twice” or “if nobody answers, leave it with the doorman” are saved as written.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-16","If your customer asks something else while the bot is asking for a stage's details, the bot answers and keeps the conversation going.","md",{},true,null,[50,51],"owner","manager",[53,54],"When a task reaches a stage with items for the customer, the bot asks for them in the chat.","If your customer asks something else, the bot answers and picks the question up again; if they leave it, the conversation shows up in the Inbox's “Needs attention” so you can ask for what's missing.","If your customer asks something while the bot is asking for a stage's details, the bot answers and goes back to the question. After three questions in a row or a “no, leave it”, it stops asking in that stage without handing the conversation to a person, and the conversation shows up in the Inbox's “Needs attention” so you can ask for what's missing. Notes like “ring the bell twice” are saved as the answer and your customer sees them in the summary before confirming.","The bot answers questions while asking for a stage's details","Inbox → Needs attention; you'll notice it in the chat with your customer when a stage asks for details","\u002Fnovedades\u002F2026-10-16-bot-etapas-consultas","---\ndate: \"2026-10-16\"\ntitle: \"Your customers can ask questions while completing a stage\"\ndescription: \"If your customer asks something else while the bot is asking for a stage's details, the bot answers and keeps the conversation going.\"\ntags: [improved]\npanel_title: \"The bot answers questions while asking for a stage's details\"\npanel_summary: \"If your customer asks something while the bot is asking for a stage's details, the bot answers and goes back to the question. After three questions in a row or a “no, leave it”, it stops asking in that stage without handing the conversation to a person, and the conversation shows up in the Inbox's “Needs attention” so you can ask for what's missing. Notes like “ring the bell twice” are saved as the answer and your customer sees them in the summary before confirming.\"\npanel_where: \"Inbox → Needs attention; you'll notice it in the chat with your customer when a stage asks for details\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"When a task reaches a stage with items for the customer, the bot asks for them in the chat.\"\n  - \"If your customer asks something else, the bot answers and picks the question up again; if they leave it, the conversation shows up in the Inbox's “Needs attention” so you can ask for what's missing.\"\n---\n\n## What you get\n\n- **Questions without interruptions:** your customer asks about hours or payment methods and the bot answers, even with details still pending.\n- **No unnecessary handoffs:** if your customer doesn't want to complete the stage in the chat, the bot doesn't insist or pass the conversation to your team.\n- **Notes saved right:** “ring the bell twice” or “if nobody answers, leave it with the doorman” are saved as written.\n",{"title":5,"description":44},"novedades\u002F2026-10-16-bot-etapas-consultas",[63],"improved","Zbs7VtUdB_i4V0_JhZ5x7mDQs7UOCRiwLgbgMlBZjIo",1792206260299]