[{"data":1,"prerenderedAt":71},["ShallowReactive",2],{"update-updates_en-2026-10-16-bot-entiende-mejor-turnos":3},{"id":4,"title":5,"body":6,"date":49,"description":50,"extension":51,"meta":52,"navigation":53,"panel_path":54,"panel_roles":55,"panel_steps":58,"panel_summary":61,"panel_title":62,"panel_where":63,"path":64,"rawbody":65,"release":54,"seo":66,"stem":67,"tags":68,"__hash__":70},"updates_en\u002Fnovedades\u002F2026-10-16-bot-entiende-mejor-turnos.md","A bot that understands your customers better",{"type":7,"value":8,"toc":43},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31,37],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"No extra times held:"," if the customer changes their mind before confirming, the previous time is free for others.",[18,26,27,30],{},[21,28,29],{},"Exactly what they asked for:"," if they ask for another service, the summary switches service and says so.",[18,32,33,36],{},[21,34,35],{},"A person always at hand:"," the bot recognises more ways to ask for someone on your team.",[18,38,39,42],{},[21,40,41],{},"Clearer messages:"," one question per message.",{"title":44,"searchDepth":45,"depth":46,"links":47},"",2,3,[48],{"id":12,"depth":45,"text":13},"2026-10-16","If your customer changes their mind before confirming, asks for another service or wants to talk to someone on your team, the bot gets it the first time and never holds extra times.","md",{},true,null,[56,57],"owner","manager",[59,60],"Open Inbox and go into a conversation with the bot.","Notice that the booking summary follows the customer's latest request and says which time it released.","With a time held waiting for a yes, if the customer repeats the request the bot reminds them of the summary; if they ask for another time, another professional or another service, it releases the previous time, says which one it released and shows a new summary. It recognises more ways to ask for a person (“connect me with a person”, “me passa pra um atendente”). When the customer asks what else you have with the summary open, it answers with the list and a single question. The “no times” message for a single day names the day once.","The bot understands changes and requests for a person better","In your customers' conversations on WhatsApp, Instagram, Telegram and the website chat","\u002Fnovedades\u002F2026-10-16-bot-entiende-mejor-turnos","---\ndate: \"2026-10-16\"\ntitle: \"A bot that understands your customers better\"\ndescription: \"If your customer changes their mind before confirming, asks for another service or wants to talk to someone on your team, the bot gets it the first time and never holds extra times.\"\ntags: [improved]\npanel_title: \"The bot understands changes and requests for a person better\"\npanel_summary: \"With a time held waiting for a yes, if the customer repeats the request the bot reminds them of the summary; if they ask for another time, another professional or another service, it releases the previous time, says which one it released and shows a new summary. It recognises more ways to ask for a person (“connect me with a person”, “me passa pra um atendente”). When the customer asks what else you have with the summary open, it answers with the list and a single question. The “no times” message for a single day names the day once.\"\npanel_where: \"In your customers' conversations on WhatsApp, Instagram, Telegram and the website chat\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Inbox and go into a conversation with the bot.\"\n  - \"Notice that the booking summary follows the customer's latest request and says which time it released.\"\n---\n\n## What you get\n\n- **No extra times held:** if the customer changes their mind before confirming, the previous time is free for others.\n- **Exactly what they asked for:** if they ask for another service, the summary switches service and says so.\n- **A person always at hand:** the bot recognises more ways to ask for someone on your team.\n- **Clearer messages:** one question per message.\n",{"title":5,"description":50},"novedades\u002F2026-10-16-bot-entiende-mejor-turnos",[69],"improved","987dunR-3noesKM0ztAo09EDV8u0Hji85l8KRwvh1VY",1792206260319]