[{"data":1,"prerenderedAt":66},["ShallowReactive",2],{"update-updates_en-2026-10-15-bot-recorre-etapas":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":56,"panel_title":57,"panel_where":58,"path":59,"rawbody":60,"release":48,"seo":61,"stem":62,"tags":63,"__hash__":65},"updates_en\u002Fnovedades\u002F2026-10-15-bot-recorre-etapas.md","Your customers complete their appointment's stage in the chat",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Less back and forth:"," forms, preferences or confirmations are completed by your customer in the chat, before they arrive.",[18,26,27,30],{},[21,28,29],{},"One question at a time:"," with options to tap and no long forms.",[18,32,33,36],{},[21,34,35],{},"Your team stays in charge:"," what your team already filled in isn't asked again, and if they move the task on, the bot doesn't insist.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-15","When a stage needs something from the customer, the bot asks for it in the same conversation, one thing at a time, and the task moves on by itself.","md",{},true,null,[50,51],"owner","manager",[53,54,55],"In the service's flow, mark “Seen by: Customer” on the items and the button your customer should complete.","When the task reaches that stage, the bot asks for the items in the chat where the customer booked.","Check the answers in the task's activity: they show as “Customer via chat”.","When a task that started in a conversation reaches a stage with items or buttons the customer sees, the bot asks for them in that chat, one by one and with options, and presses the customer's button at the end. Your team completes signatures and photos. If your team moves the task first, the bot doesn't insist. The task's activity shows “Customer via chat”.","The bot asks in the chat what a stage needs from the customer","Flows: items and buttons marked “Seen by: Customer”; you'll notice it in the chat with your customer and in the task's activity","\u002Fnovedades\u002F2026-10-15-bot-recorre-etapas","---\ndate: \"2026-10-15\"\ntitle: \"Your customers complete their appointment's stage in the chat\"\ndescription: \"When a stage needs something from the customer, the bot asks for it in the same conversation, one thing at a time, and the task moves on by itself.\"\ntags: [new]\npanel_title: \"The bot asks in the chat what a stage needs from the customer\"\npanel_summary: \"When a task that started in a conversation reaches a stage with items or buttons the customer sees, the bot asks for them in that chat, one by one and with options, and presses the customer's button at the end. Your team completes signatures and photos. If your team moves the task first, the bot doesn't insist. The task's activity shows “Customer via chat”.\"\npanel_where: \"Flows: items and buttons marked “Seen by: Customer”; you'll notice it in the chat with your customer and in the task's activity\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"In the service's flow, mark “Seen by: Customer” on the items and the button your customer should complete.\"\n  - \"When the task reaches that stage, the bot asks for the items in the chat where the customer booked.\"\n  - \"Check the answers in the task's activity: they show as “Customer via chat”.\"\n---\n\n## What you get\n\n- **Less back and forth:** forms, preferences or confirmations are completed by your customer in the chat, before they arrive.\n- **One question at a time:** with options to tap and no long forms.\n- **Your team stays in charge:** what your team already filled in isn't asked again, and if they move the task on, the bot doesn't insist.\n",{"title":5,"description":44},"novedades\u002F2026-10-15-bot-recorre-etapas",[64],"new","eQYElmtBwwZvSoslD3fcBy2UkgsHelXIUCZ2Rpl6aTI",1792134794218]