[{"data":1,"prerenderedAt":61},["ShallowReactive",2],{"update-updates_en-2026-10-14-inbox-badge-atencion":3},{"id":4,"title":5,"body":6,"date":37,"description":38,"extension":39,"meta":40,"navigation":41,"panel_path":42,"panel_roles":43,"panel_steps":47,"panel_summary":50,"panel_title":51,"panel_where":52,"path":53,"rawbody":54,"release":55,"seo":56,"stem":57,"tags":58,"__hash__":60},"updates_en\u002Fnovedades\u002F2026-10-14-inbox-badge-atencion.md","The Inbox number now matches what needs your attention",{"type":7,"value":8,"toc":31},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"One number that makes sense:"," if the alert says 2, there are 2 conversations waiting for you.",[18,26,27,30],{},[21,28,29],{},"No false alarms:"," what the bot handles won't send you looking for something that isn't there.",{"title":32,"searchDepth":33,"depth":34,"links":35},"",2,3,[36],{"id":12,"depth":33,"text":13},"2026-10-14","The alert on Inbox counts the conversations waiting for a person, so what you find when you open it is exactly that.","md",{},true,"\u002Finbox",[44,45,46],"owner","manager","staff",[48,49],"Look at the number on Inbox in the bar.","Open it: the Attention tab shows those same conversations.","The number on Inbox used to add up unread messages, even in conversations the bot handles, so you could open it and see «Nothing needs attention right now». It now counts the conversations that need a person: the same figure as the Attention tab. Unread messages stay in bold with their own number on each conversation under All.","The number on Inbox is the Attention tab count","Inbox","\u002Fnovedades\u002F2026-10-14-inbox-badge-atencion","---\ndate: \"2026-10-14\"\ntitle: \"The Inbox number now matches what needs your attention\"\ndescription: \"The alert on Inbox counts the conversations waiting for a person, so what you find when you open it is exactly that.\"\ntags: [fixed]\npanel_title: \"The number on Inbox is the Attention tab count\"\npanel_summary: \"The number on Inbox used to add up unread messages, even in conversations the bot handles, so you could open it and see «Nothing needs attention right now». It now counts the conversations that need a person: the same figure as the Attention tab. Unread messages stay in bold with their own number on each conversation under All.\"\npanel_where: \"Inbox\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Look at the number on Inbox in the bar.\"\n  - \"Open it: the Attention tab shows those same conversations.\"\n---\n\n## What you get\n\n- **One number that makes sense:** if the alert says 2, there are 2 conversations waiting for you.\n- **No false alarms:** what the bot handles won't send you looking for something that isn't there.\n",null,{"title":5,"description":38},"novedades\u002F2026-10-14-inbox-badge-atencion",[59],"fixed","UzI_1Wue864KlqYz8_HjfEEmx-SkBtyMe9NhtSbnp_0",1791959619257]