[{"data":1,"prerenderedAt":66},["ShallowReactive",2],{"update-updates_en-2026-10-13-cambiar-o-cancelar-turno":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":56,"panel_title":57,"panel_where":58,"path":59,"rawbody":60,"release":48,"seo":61,"stem":62,"tags":63,"__hash__":65},"updates_en\u002Fnovedades\u002F2026-10-13-cambiar-o-cancelar-turno.md","Your customers reschedule or cancel their booking in the chat, with confirmation",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Fewer messages for your team:"," your customers reschedule or cancel on their own, any time.",[18,26,27,30],{},[21,28,29],{},"No changes by mistake:"," the bot shows which time the booking moves from and to, and waits for a yes.",[18,32,33,36],{},[21,34,35],{},"An up-to-date calendar:"," the freed time is available right away for another customer.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-13","The bot shows the customer's bookings with buttons, offers new times for the same service and never changes or cancels anything without a yes.","md",{},true,null,[50,51],"owner","manager",[53,54,55],"Try it in the Bot simulator with an existing booking: «I want to move my appointment to tomorrow at 4pm».","Check the summary of the change and reply «Yes».","Also try «cancel my appointment» and reply «Yes» or «No».","When a customer writes «cancel my appointment» or «move my appointment to tomorrow at 4pm», the bot shows their bookings (with buttons if there are several), offers free times for the same service and asks before touching anything. With the yes, the booking changes and the old time is freed for another customer; if the new time was taken first, the booking stays as it was and other times are offered. Cancelling is never blocked and the bot only sees the bookings of whoever is writing.","Reschedule or cancel a booking through the bot, always with a yes","Bot with your customers (existing bookings)","\u002Fnovedades\u002F2026-10-13-cambiar-o-cancelar-turno","---\ndate: \"2026-10-13\"\ntitle: \"Your customers reschedule or cancel their booking in the chat, with confirmation\"\ndescription: \"The bot shows the customer's bookings with buttons, offers new times for the same service and never changes or cancels anything without a yes.\"\ntags: [improved]\npanel_title: \"Reschedule or cancel a booking through the bot, always with a yes\"\npanel_summary: \"When a customer writes «cancel my appointment» or «move my appointment to tomorrow at 4pm», the bot shows their bookings (with buttons if there are several), offers free times for the same service and asks before touching anything. With the yes, the booking changes and the old time is freed for another customer; if the new time was taken first, the booking stays as it was and other times are offered. Cancelling is never blocked and the bot only sees the bookings of whoever is writing.\"\npanel_where: \"Bot with your customers (existing bookings)\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Try it in the Bot simulator with an existing booking: «I want to move my appointment to tomorrow at 4pm».\"\n  - \"Check the summary of the change and reply «Yes».\"\n  - \"Also try «cancel my appointment» and reply «Yes» or «No».\"\n---\n\n## What you get\n\n- **Fewer messages for your team:** your customers reschedule or cancel on their own, any time.\n- **No changes by mistake:** the bot shows which time the booking moves from and to, and waits for a yes.\n- **An up-to-date calendar:** the freed time is available right away for another customer.\n",{"title":5,"description":44},"novedades\u002F2026-10-13-cambiar-o-cancelar-turno",[64],"improved","UtFCkEw7ZL5Ym6GTdL9W87PXOiOU4YegZ0jJtwY8gYc",1791959619563]