[{"data":1,"prerenderedAt":67},["ShallowReactive",2],{"update-updates_en-2026-10-11-firma-quien-responde":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":56,"panel_title":57,"panel_where":58,"path":59,"rawbody":60,"release":61,"seo":62,"stem":63,"tags":64,"__hash__":66},"updates_en\u002Fnovedades\u002F2026-10-11-firma-quien-responde.md","Your customers know who is replying",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Trust from the first line:"," the customer knows who they are talking to, even though the channel doesn't let you change the sender.",[18,26,27,30],{},[21,28,29],{},"You decide:"," show only the name, add the business name, or turn it off.",[18,32,33,36],{},[21,34,35],{},"No signatures on automatic messages:"," the bot, reminders and notices go out as usual.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-11","When someone on your team replies, the customer sees their name on the first line. Bot messages and automatic notices still go out unsigned.","md",{},true,"\u002Fchannels",[50,51],"owner","manager",[53,54,55],"Open Channels and find «Show who replies».","Choose «Name only», «Business – Name» or «Don't show».","Each person can change their own name in My account → «Name customers see»; empty means no signature.","When you reply from the Inbox, the first line of the message is your name (bold on WhatsApp). Choose whether it shows only the name, «Business – Name» or nothing, and change how customers see you in My account.","Customers see who is replying","Channels → Show who replies, and My account → Name customers see","\u002Fnovedades\u002F2026-10-11-firma-quien-responde","---\ndate: \"2026-10-11\"\ntitle: \"Your customers know who is replying\"\ndescription: \"When someone on your team replies, the customer sees their name on the first line. Bot messages and automatic notices still go out unsigned.\"\ntags: [new]\npanel_title: \"Customers see who is replying\"\npanel_summary: \"When you reply from the Inbox, the first line of the message is your name (bold on WhatsApp). Choose whether it shows only the name, «Business – Name» or nothing, and change how customers see you in My account.\"\npanel_where: \"Channels → Show who replies, and My account → Name customers see\"\npanel_path: \"\u002Fchannels\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Channels and find «Show who replies».\"\n  - \"Choose «Name only», «Business – Name» or «Don't show».\"\n  - \"Each person can change their own name in My account → «Name customers see»; empty means no signature.\"\n---\n\n## What you get\n\n- **Trust from the first line:** the customer knows who they are talking to, even though the channel doesn't let you change the sender.\n- **You decide:** show only the name, add the business name, or turn it off.\n- **No signatures on automatic messages:** the bot, reminders and notices go out as usual.\n",null,{"title":5,"description":44},"novedades\u002F2026-10-11-firma-quien-responde",[65],"new","6t0WrxJ0AnvgAdIVyeeDjiIHMiVRGpG08ghPlGAkV1E",1792013720183]