[{"data":1,"prerenderedAt":67},["ShallowReactive",2],{"update-updates_en-2026-10-10-nombre-y-contacto-desde-los-canales":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":52,"panel_summary":56,"panel_title":57,"panel_where":58,"path":59,"rawbody":60,"release":61,"seo":62,"stem":63,"tags":64,"__hash__":66},"updates_en\u002Fnovedades\u002F2026-10-10-nombre-y-contacto-desde-los-canales.md","Your customers arrive with a name and contact",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Less typing:"," every new customer arrives with their name, number or @username.",[18,26,27,30],{},[21,28,29],{},"Your data wins:"," what you type by hand is never overwritten.",[18,32,33,36],{},[21,34,35],{},"Know who you're talking to:"," name and photo from the first message.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-10","Whoever writes to you on WhatsApp, Telegram or Instagram is saved with their name, number or @username and photo, without typing anything.","md",{},true,"\u002Fcustomers",[50,51],"owner","manager",[53,54,55],"Open Customers: new profiles already have the name and contact from the channel.","If a name doesn't work for you, edit it on the profile: the channel won't change it again.","If Channels → Instagram says names aren't arriving, fill them in by hand meanwhile.","New customer profiles fill in on their own with what each channel shares: the profile name (or @username), the WhatsApp number, the Instagram and Telegram @username, and the phone if the person shares their contact on Telegram. If they share their contact on Telegram and already wrote to you on WhatsApp from that number, they end up on a single profile and owners and managers get a notice that opens it. Anything you type by hand is never replaced.","Name, @username and phone from your channels","Customers","\u002Fnovedades\u002F2026-10-10-nombre-y-contacto-desde-los-canales","---\ndate: \"2026-10-10\"\ntitle: \"Your customers arrive with a name and contact\"\ndescription: \"Whoever writes to you on WhatsApp, Telegram or Instagram is saved with their name, number or @username and photo, without typing anything.\"\ntags: [improved]\npanel_title: \"Name, @username and phone from your channels\"\npanel_summary: \"New customer profiles fill in on their own with what each channel shares: the profile name (or @username), the WhatsApp number, the Instagram and Telegram @username, and the phone if the person shares their contact on Telegram. If they share their contact on Telegram and already wrote to you on WhatsApp from that number, they end up on a single profile and owners and managers get a notice that opens it. Anything you type by hand is never replaced.\"\npanel_where: \"Customers\"\npanel_path: \"\u002Fcustomers\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Customers: new profiles already have the name and contact from the channel.\"\n  - \"If a name doesn't work for you, edit it on the profile: the channel won't change it again.\"\n  - \"If Channels → Instagram says names aren't arriving, fill them in by hand meanwhile.\"\n---\n\n## What you get\n\n- **Less typing:** every new customer arrives with their name, number or @username.\n- **Your data wins:** what you type by hand is never overwritten.\n- **Know who you're talking to:** name and photo from the first message.\n",null,{"title":5,"description":44},"novedades\u002F2026-10-10-nombre-y-contacto-desde-los-canales",[65],"improved","Syhi68qmu66FcwNldI9EMLQ4l0Xl0wSnqkg3jbeMuRA",1792013720371]